Service Coordinator

Bapcor; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Diverse career opportunities within Ba

Discounts across Bapcor products and 3

Wellbeing support

Paid birthday leave

Novated leasing

Job summary

Bapcor in Australia is seeking a Service Coordinator to efficiently plan, schedule and coordinate technicians across installation, service, repair, and breakdown activities. The role acts as the main link between customers, field technicians and internal teams, delivering a seamless service experience through proactive communication, forward planning, and problem-solving.

The successful candidate will manage schedules, resources and relationships to ensure work is completed safely and to a high

Qualifications

• Strong coordination or service operations background.
• Experience coordinating trade-based technical teams.
• Ability to manage competing priorities in real time.
• Excellent verbal and written communication skills.
• Strong customer service mindset.
• Calm, confident and solutions focused under pressure.
• Highly organised with strong planning capability.
• Decisive, adaptable and comfortable making real time decisions.
• Ability to build trust and rapport with both customers and technicians.

Responsibilities

• Coordinate and schedule technicians for service, repairs, breakdowns, and installations
• Optimise technician utilisation and productivity through effective daily and weekly planning
• Prioritise work based on urgency, customer commitments, and operational requirements
• Adjust schedules in real time to manage breakdowns, delays, absences, and changing priorities
• Monitor workflow and future demand to support proactive resource planning
• Coordinate job requirements, including site readiness, access arrangements, and contractor support
• Liaise with external contractors and specialist trades to ensure seamless onsite service delivery
• Serve as the central coordination point to minimise downtime and operational disruption
• Collaborate with Service Administrators to ensure efficient job completion and handover
• Act as the primary customer contact for service scheduling, updates, and job progress
• Communicate appointment times, schedule changes, and service updates in a timely manner
• Promote safe work practices through effective planning, communication, and coordination
• Consider fatigue management, travel requirements, and site conditions when scheduling work activities

Skills

Coordination background

Trade teams coordination

Real-time prioritisation

Verbal and written communication

Customer service mindset

Calm under pressure

Strong planning

Decisive and adaptable

Trust with customers and technicians

Job description

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Precision, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn
• We get it done

Precision Automotive Equipment is a national leader in supplying, installing, and servicing world‑class automotive workshop equipment. We keep Australia’s most modern workshops moving — and now we’re looking for a skilled professional to join our growing service team.

Service Coordinator plays a pivotal role in ensuring the efficient planning, scheduling, and coordination of technicians across installation, service, repair, and breakdown activities. Acting as the key link between customers, field technicians, and internal teams, this role is responsible for delivering a seamless service experience through proactive communication, effective forward planning, and responsive problem-solving.
The successful candidate will manage technician schedules, coordinate resources, and maintain strong customer relationships to ensure work is completed safely, efficiently, and to a high standard.

Key Responsibilities

• Coordinate and schedule technicians for service, repairs, breakdowns, and installations
• Optimise technician utilisation and productivity through effective daily and weekly planning
• Prioritise work based on urgency, customer commitments, and operational requirements
• Adjust schedules in real time to manage breakdowns, delays, absences, and changing priorities
• Monitor workflow and future demand to support proactive resource planning
• Coordinate job requirements, including site readiness, access arrangements, and contractor support
• Liaise with external contractors and specialist trades to ensure seamless onsite service delivery
• Serve as the central coordination point to minimise downtime and operational disruption
• Collaborate with Service Administrators to ensure efficient job completion and handover
• Act as the primary customer contact for service scheduling, updates, and job progress
• Communicate appointment times, schedule changes, and service updates in a timely manner
• Promote safe work practices through effective planning, communication, and coordination
• Consider fatigue management, travel requirements, and site conditions when scheduling work activities

• Strong coordination or service operations background
• Experience in coordinating trade based technical teams
• Ability to manage competing priorities in real time
• Excellent verbal and written communication skills
• Strong customer service mindset
• Calm, confident and solutions focused under pressure
• Highly organised with strong planning capability
• Decisive, adaptable and comfortable making real time decisions
• Ability to build trust and rapport with both customers and technicians

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]