Internal Sales Support UPS Specialist

Mission Critical Recruitment; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tech/Commercial growth

Collaborative environment

Customer relationships growth

Job summary

Mission Critical Recruitment is seeking a customer-focused Internal Sales Support Specialist to join our Sydney team, supporting UPS and critical power solutions.

You will act as a bridge between sales, customers, distributors, and internal departments, providing technical advice, preparing quotations, and ensuring smooth order progression from enquiry to completion.

Qualifications

• Experience in internal sales support within UPS, electrical, or power protection industries.
• Experience preparing technical quotations and reviewing tenders.
• Understanding of UPS systems, battery configurations, and power conditioning equipment.

Responsibilities

• Respond to technical enquiries from end users and distributors.
• Prepare quotations, technical proposals, product brochures, and specifications for UPS systems and protection equipment.
• Assist with UPS sizing, battery sizing, and related components.
• Review customer specs and tenders to develop compliant solutions.
• Support sales from enquiry to quotation, negotiation, and order placement.
• Participate in meetings, product presentations, and technical discussions to support sales.
• Follow up quotations and leads to maximise conversions and achieve targets.
• Manage calls and emails with timely, professional responses.
• Occasionally visit customer sites for requirements and fit-for-purpose quotations.
• Maintain CRM and internal records; prepare weekly/monthly sales reports.
• Collaborate with sales, operations, and other departments; resolve customer issues.
• Assist with overflow work across the team.

Skills

Internal sales support

Technical quotations

UPS systems knowledge

Customer service

Communication skills

Technical meetings

Organisational skills

Analytical skills

Sales reports

Team collaboration

Tools

CRM software

Job description

27d ago , from Mission Critical Recruitment

We are seeking a customer-focused and technically minded Internal Sales Support Specialistto join a growing team in Sydney, supporting the sales of Uninterruptible Power Supply (UPS) systems and critical power solutions.

In this role, you will be a key liaison between the sales team, customers, distributors, resellers, and internal departments.
You will provide technical advice, prepare accurate quotations, interpret customer specifications and tender requirements, and recommend suitable power protection solutions.
Working closely with the sales and operations teams, you will help manage sales opportunities from initial enquiry through to quotation, follow-up, and order completion, ensuring excellent customer service and contributing to overall sales performance.

Key Responsibilities:

• Respond to technical enquiries from end users and disributers.
• Prepare accurate quotations, technical proposals, product brochures, and specifications for UPS systems and associated power protection equipment.
• Assist with UPS sizing, battery sizing, power conditioners, maintenance bypass switches, and UPS status indicator sizing.
• Review customer specifications and tender documents to develop compliant and technically appropriate solutions.
• Support the sales process from initial enquiry through to quotation, negotiation, follow-up, and order placement.
• Participate in customer meetings, product presentations, and technical discussions to support sales opportunities.
• Proactively follow up quotations and sales leads to maximise conversion rates and achieve sales targets.
• Manage incoming phone calls and emails, ensuring timely and professional responses to customer enquiries.
• Occasionally visit customer sites to assess technical requirements and prepare accurate, fit-for-purpose quotations.
• Maintain accurate records in the CRM and other internal databases and systems.
• Prepare weekly and monthly sales reports, analyse sales performance, and provide relevant insights to management.
• Collaborate with sales, operations, and other departments to support business activities and resolve customer issues.
• Assist with operational tasks and overflow work as required, providing support across the wider team.

Internal Sales Support UPS Specialist

We are seeking a customer-focused and technically minded Internal Sales Support Specialistto join a growing team in Sydney, supporting the sales of Uninterruptible Power Supply (UPS) systems and critical power solutions.

In this role, you will be a key liaison between the sales team, customers, distributors, resellers, and internal departments.
You will provide technical advice, prepare accurate quotations, interpret customer specifications and tender requirements, and recommend suitable power protection solutions.
Working closely with the sales and operations teams, you will help manage sales opportunities from initial enquiry through to quotation, follow-up, and order completion, ensuring excellent customer service and contributing to overall sales performance.

Key Responsibilities:

• Respond to technical enquiries from end users and disributers.
• Prepare accurate quotations, technical proposals, product brochures, and specifications for UPS systems and associated power protection equipment.
• Assist with UPS sizing, battery sizing, power conditioners, maintenance bypass switches, and UPS status indicator sizing.
• Review customer specifications and tender documents to develop compliant and technically appropriate solutions.
• Support the sales process from initial enquiry through to quotation, negotiation, follow-up, and order placement.
• Participate in customer meetings, product presentations, and technical discussions to support sales opportunities.
• Proactively follow up quotations and sales leads to maximise conversion rates and achieve sales targets.
• Manage incoming phone calls and emails, ensuring timely and professional responses to customer enquiries.
• Occasionally visit customer sites to assess technical requirements and prepare accurate, fit-for-purpose quotations.
• Maintain accurate records in the CRM and other internal databases and systems.
• Prepare weekly and monthly sales reports, analyse sales performance, and provide relevant insights to management.
• Collaborate with sales, operations, and other departments to support business activities and resolve customer issues.
• Assist with operational tasks and overflow work as required, providing support across the wider team.

Skills, Qualifications & Experience:

• Previous experience in internal sales support, technical sales, or a similar customer-facing role within the UPS, electrical or power protection.
• Experience preparing technical quotations, reviewing tenders, interpreting specifications, and recommending suitable products or solutions.
• Understanding of UPS systems, battery configurations, power conditioning equipment, and associated accessories is highly desirable.
• Strong written and verbal communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Confidence in participating in technical meetings, product presentations, and customer discussions.
• Excellent customer service and relationship-building skills.
• Strong organisational skills, with the ability to manage multiple enquiries, prioritise competing deadlines, and work effectively under pressure.
• Strong analytical and problem-solving skills, with attention to detail and commercial awareness.
• Experience preparing sales reports and analysing sales data.
• A collaborative, proactive approach and willingness to occasionally attend customer sites when required.

On Offer

• The opportunity to develop your technical and commercial expertise in the critical power and UPS industry.
• A collaborative working environment with close interaction across sales, technical, and operations teams.
• Opportunities to build long-term customer relationships and contribute directly to business growth.

If you are technically minded, customer-focused, and enjoy supporting sales through practical solutions and excellent service, we would like to hear from you.

Unforunately this role doesn't come with sponsorship, full working rights in Australia are essential.

Additional information

• UPS Sales Support Specialist
• Data Centre Industry
• Would suit a technically minded junior electrical engineer with UPS experience