Internal Sales Support - Lighting

Salexo Consulting; Sydney; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Yearly bonus

Job summary

Salexo Consulting is seeking a Sales Support Specialist in Sydney to act as the engine room between BDMs, warehouse, and customers. You will manage sales orders, invoices, quotes, and provide exceptional support to partners while ensuring accurate documentation.

Ideal candidates have experience in sales support or project-centric roles, proficiency with Pronto ERP, and strong Excel/Power BI skills. This on-site role offers a base salary and yearly bonus, with career growth opportunities.

Qualifications

• Experience in a sales support or project-centric role.
• Proficiency with Pronto or similar ERP systems.
• Strong MS Excel skills; Power BI for reporting.
• Excellent communication and organizational skills.

Responsibilities

• Serve as the primary point of contact for clients and contractors.
• Coordinate the lifecycle of sales orders, invoices and quotes.
• Provide dedicated support to internal sales teams and external stakeholders.
• Collaborate with warehouse teams to ensure timely delivery and manage project timelines.
• Maintain price books and project documentation for accuracy.
• Prepare insightful reports using Excel and Power BI.

Skills

Customer service

Team player

Organizational skills

Time management

Tools

Pronto ERP

Excel

Power BI

Job description

My client is a manufacturer of commercial & industrial lighting applications. As the trusted partner for leading architects, contractors and wholesalers, they have built a reputation for excellence through a balance of design integrity and seamless project delivery

The Role

We are currently seeking an experienced and enthusiastic Sales Support Specialist to join their Operations team in Sydney. In this pivotal role, you will be the essential link acting as the engine room of the business. They are the technical bridge between the external Business Development Managers (BDMs) out on the road, the warehouse, and the customers buying the products.

Rather than just taking orders, this role requires a solid mix of technical product knowledge, customer service, and commercial awareness

Serving as a primary point of contact for clients and contractors, managing incoming enquiries with a professional and helpful approach.

Coordinating the lifecycle of sales orders, invoices, and quotes with high attention to detail to ensure project milestones are met.

Providing a high level of dedicated support to both internal sales teams and external stakeholders to maintain seamless project flow.

Partnering with our local warehouse teams to oversee the timely delivery of orders and manage project timelines effectively.

Managing back-orders, forward-orders, and project quotes to ensure consistency across the design and construct phases.

Maintaining internal systems and price books to ensure all project documentation remains current and accurate.

Utilizing Excel and Power BI to prepare insightful reports and documentation that support the wider sales and operations teams.

Acting as a helpful initial point of contact for product inquiries, providing general guidance and escalating complex queries to our specialist teams.

Requirements

We value professionals who thrive in a supportive team environment and understand the importance of relationship-driven service.

A natural team player who is self-motivated and capable of managing their own workflow with confidence.

The ability to take direction while contributing fresh ideas to improve our service delivery.

Exceptional organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.

Experience in a similar sales support or project-centric role, ideally within the lighting, electrical or interior design industries.

Proficiency with Pronto or similar ERP systems, alongside strong Microsoft Office skills, particularly Excel.

A proactive, positive attitude and a genuine passion for providing a high standard of support to our partners.

Excellent verbal and written communication skills, characterized by a polite and professional phone manner.

Why This IS THE RIGHT ROLE For You

My client fosters a sophisticated, supportive environment where every team member is treated as a person and not just a number. If you have a passion for lighting and a commitment to seamless project delivery, you will thrive in our collaborative culture.

Salary and Benefits

Base - $70,000 to $85,000

Super

Yearly Bonus

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days