Internal Sales Representative | Trade & Wholesale Customers

Bitek; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bitek is seeking an energetic Internal Sales & Customer Service Officer for our Hume branch in Canberra. This full-time role focuses on delivering outstanding service to trade and wholesale customers, building relationships and supporting sales growth across the branch.

You will handle quotations, process orders accurately, assist with product selection and pricing, and maintain CRM records while collaborating with warehouse and purchasing teams to meet customer requirements.

Qualifications

• Internal sales, customer service, trade counter or wholesale experience.
• Experience processing sales orders and customer enquiries.
• Strong computer skills and confidence using ERP or CRM systems.
• Experience with MYOB Advanced (advantageous but not essential).
• Experience in electrical, security, AV, data or related industries will be highly regarded.

Responsibilities

• Building strong relationships with trade and wholesale customers
• Providing exceptional service across the trade counter, phone and email
• Preparing quotations and processing customer orders accurately and efficiently
• Assisting customers with product selection, pricing and availability
• Supporting external sales representatives and helping convert opportunities into sales
• Working closely with warehouse and purchasing teams to ensure customer requirements are met
• Following up quotations and proactively identifying sales opportunities
• Contributing to new business development and branch growth initiatives
• Maintaining accurate customer and CRM records

Skills

Customer service

Relationship building

Communication

Organised

CRM systems

ERP systems

Tools

MYOB Advanced

Job description

Internal Sales Representative | Trade & Wholesale Customers

Internal Sales Representative | Trade & Wholesale Customers

Bitek Pty Ltd | Hume, ACT

Full-Time | Immediate Start

Join a Growing National Business Where Your Contribution Matters

Are you passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment?

Bitek is one of Australia's leading wholesale distributors of Security, Audio Visual, Data and TV infrastructure solutions. With branches across the country and a reputation built on service, knowledge and reliability, we partner with electrical wholesalers, installers, electricians, integrators and trade professionals to help them succeed.

We're looking for an energetic and customer-focused Internal Sales & Customer Service Officer to become a key member of our Hume team.

This is more than a customer service role. It's an opportunity to develop your sales skills, build industry knowledge, contribute to branch growth, and establish a long-term career with a successful Australian business.

What You'll Be Doing

As the face and voice of Bitek, you'll play a vital role in delivering outstanding customer experiences while supporting sales growth across the branch.

You'll be responsible for:

• Building strong relationships with trade and wholesale customers

• Providing exceptional service across the trade counter, phone and email

• Preparing quotations and processing customer orders accurately and efficiently

• Assisting customers with product selection, pricing and availability

• Supporting external sales representatives and helping convert opportunities into sales

• Working closely with warehouse and purchasing teams to ensure customer requirements are met

• Following up quotations and proactively identifying sales opportunities

• Contributing to new business development and branch growth initiatives

• Maintaining accurate customer and CRM records

What We're Looking For

We're seeking someone who is:

Customer-focused and enjoys helping people

Motivated by achieving results and growing sales

Confident communicating with a wide range of customers

Well organised with strong attention to detail

Positive, reliable and committed to being part of a successful team

Preferred Experience

• Internal sales, customer service, trade counter or wholesale experience

• Experience processing sales orders and customer enquiries

• Strong computer skills and confidence using ERP or CRM systems

• Experience with MYOB Advanced (advantageous but not essential)

• Experience in electrical, security, AV, data or related industries will be highly regarded

Why Join Bitek?

Career Growth Opportunities

We promote from within wherever possible and provide opportunities to develop your skills and progress your career.

Supportive Team Environment

Join a friendly, knowledgeable team that works together and celebrates success.

Stable & Growing Industry

Work with industry-leading products and technologies across security, AV, data and communications.

Make a Real Impact

Your contribution directly influences customer satisfaction, branch performance and business growth.

National Business, Family Culture

Enjoy the stability and opportunities of a national company while working in a close-knit local branch.