Account Manager

Bitek; Canberra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Laptop

Phone

Branch bonus

Job summary

Bitek Pty Ltd is expanding its Canberra-based sales team and seeking an Account Manager to own ACT and parts of NSW. You will manage a portfolio of specialist trade and wholesale customers, build lasting relationships face-to-face, and uncover new business opportunities with tailored product and service solutions.

This field-based role focuses on relationship management with a hunter mindset, requiring resilience, persistence and proactive outreach.

Qualifications

• 3+ years’ experience in Account Management, BDM or Sales, preferably within wholesale or trade.
• Proven ability to generate new business and grow existing accounts.
• Strong relationship-building skills and the ability to develop genuine customer partnerships.

Responsibilities

• Manage, retain and grow a portfolio of trade and wholesale accounts.
• Build strong, genuine, long-term customer relationships through regular face-to-face visits, supported by phone and email.
• Become a trusted partner to customers by understanding their businesses, challenges and opportunities.
• Identify and win new business within existing accounts and through active prospecting.
• Prospect confidently, make cold calls and develop new customer relationships.
• Prepare, present and follow up on quotes, proposals and pricing enquiries, ensuring accuracy, competitiveness and timeliness.
• Provide tailored product advice and technical support aligned with customer needs.
• Maintain strong knowledge of products, pricing and promotions and communicate these effectively to customers.
• Monitor customer buying patterns, competitor activity and market trends and share relevant insights with internal teams.
• Work closely with sales support, warehouse and purchasing teams to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate CRM/ERP records, including visit notes, pricing and account activity — this is non-negotiable.
• Ensure all sales activities comply with company policies, including pricing and discounting guidelines.
• Handle customer issues professionally and take ownership of achieving timely, positive outcomes.
• Represent Bitek at client sites, industry events and trade shows.
• Provide in-branch support when required, including assisting with stock takes and team coverage.

Skills

Relationship building

Sales leadership

Prospecting

CRM experience

Communication skills

Time management

Tools

MYOB

NetSuite

Salesforce

Job description

We’re reshaping our sales team — and we want the right people on the journey.

At Bitek Pty Ltd, we’re not just filling a role — we’re reshaping how our sales team performs, grows and builds lasting customer relationships.

This is an opportunity to take ownership of a territory, build genuine relationships with customers, win new business and play a key role in the next phase of growth for a respected Australian wholesale business.

If you’re commercially minded, driven by results, enjoy being out in the market and have the resilience to keep going when you hear “no”, this could be the role for you.

About Us

Bitek Pty Ltd is an Australian-owned national distributor supplying quality products to wholesale and specialist trade professionals across Australia – with branches in ACT, SA, VIC and NSW.

Our core categories include:

• TV antennas and signal distribution systems
• Audio visual products and mounting hardware
• CCTV, intercom and home security systems
• Data, cabling and connectivity solutions
• Tools, test equipment and electronic accessories

We’re known for our strong product knowledge, competitive pricing and service-first approach to the wholesale and trade market.

With a national footprint across all states, we’re continuing to grow and evolve our sales team.

Visit www.bitek.com.au to learn more about us.

About the Role

As an Account Manager, you’ll play a critical role in driving sales growth across ACT and parts of NSW while strengthening long-term customer relationships.

This is a field-based sales role where you’ll manage and grow a portfolio of specialist trade and wholesale customers, identify new business opportunities and deliver tailoured product and service solutions.

You’ll spend your time building relationships face-to-face, understanding your customers’ businesses, identifying opportunities and creating solutions that deliver value.

This role requires someone who can balance relationship management with a strong hunter mentality — someone who genuinely enjoys developing customers but is equally comfortable picking up the phone, walking through the door and asking for the business.

You’ll need resilience, persistence and the ability to handle rejection professionally. Not every conversation will result in a sale — what matters is how you respond, learn, follow up and keep moving forward.

Key Responsibilities

• Manage, retain and grow a portfolio of trade and wholesale accounts
• Build strong, genuine, long-term customer relationships through regular face-to-face visits, supported by phone and email
• Become a trusted partner to customers by understanding their businesses, challenges and opportunities
• Identify and win new business within existing accounts and through active prospecting
• Prospect confidently, make cold calls and develop new customer relationships
• Prepare, present and follow up on quotes, proposals and pricing enquiries, ensuring accuracy, competitiveness and timeliness
• Provide tailored product advice and technical support aligned with customer needs
• Maintain strong knowledge of products, pricing and promotions and communicate these effectively to customers
• Monitor customer buying patterns, competitor activity and market trends and share relevant insights with internal teams
• Work closely with sales support, warehouse and purchasing teams to ensure smooth order fulfilment and customer satisfaction
• Maintain accurate CRM/ERP records, including visit notes, pricing and account activity — this is non-negotiable
• Ensure all sales activities comply with company policies, including pricing and discounting guidelines
• Handle customer issues professionally and take ownership of achieving timely, positive outcomes
• Represent Bitek at client sites, industry events and trade shows
• Provide in-branch support when required, including assisting with stock takes and team coverage

What We’re Looking For

• We’re looking for a relationship builder and proven salesperson who can combine commercial drive with genuine customer focus.
• You’ll be someone who enjoys meeting people, earns trust quickly and understands that strong sales relationships are built over time — not just through transactions.
• Just as importantly, you’ll have the resilience to handle rejection. Sales isn’t always about getting a “yes”. We want someone who can hear “no”, stay professional, learn from the conversation, follow up at the right time and move confidently on to the next opportunity.
• 3+ years’ experience in Account Management, BDM or Sales, preferably within wholesale or trade
• Proven ability to generate new business and grow existing accounts
• Strong relationship-building skills and the ability to develop genuine customer partnerships
• Confident in cold calling, prospecting, negotiating and closing deals
• Resilient and able to manage rejection without losing momentum or motivation
• Strong interpersonal and communication skills
• Commercially minded with a strong understanding of sales fundamentals
• Highly organised with excellent attention to detail
• Experience using CRM/ERP systems such as MYOB, NetSuite or Salesforce
• Ability to work autonomously while contributing positively to a team
• Strong time management, prioritisation and follow-through
• Experience in AV, antennas, security, electrical or related industries
• Understanding of wholesale and trade sales channels
• Existing relationships within the electrical, AV, security, communications or related trade sectors

What We Offer

Competitive remuneration package including:

• Laptop and phone
• Branch performance-based bonus
• Full-time role with genuine autonomy and ownership
• The opportunity to represent a trusted Australian brand
• Ongoing product, sales and professional development
• Supportive team environment
• Opportunity to make a real impact on sales growth
• Clear pathway to leadership and management for the right person

The Person We’re Looking For

• If you’re someone who:
• Builds relationships rather than just selling products
• Enjoys winning new business
• Takes ownership of their territory and results
• Can handle rejection and keep pushing forward
• Follows through on commitments
• Is commercially driven but customer focused
• Wants to grow with a business rather than simply hold a job

…we’d like to hear from you.