Internal Sales & Customer Success Specialist (QLD)

Elmo; Bowen; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee discount program

Dental reimbursement scheme

Ongoing training and development

Career progression opportunities

Supportive team culture

Job summary

LSC is seeking a motivated and customer-focused Internal Sales team member to join our Bowen Hills Branch. This role goes beyond traditional internal sales, focusing on building relationships, expanding product knowledge and delivering outstanding service to support sales growth.

You will work closely with Account Managers and the branch team, handling enquiries and quotations, advising customers on solutions, and ensuring timely communication in a collaborative, supportive environment.

Qualifications

• Experience in customer service, internal sales or a similar customer-facing role.
• Strong communication and relationship-building skills.
• A professional and confident phone manner.
• Good computer skills, including Microsoft Office and business systems.
• Excellent organisation and time management skills.
• A positive attitude and willingness to learn.
• A strong customer focus and commitment to delivering quality service.

Responsibilities

• Delivering exceptional customer service and building strong customer relationships.
• Managing customer enquiries, quotations and sales orders accurately and efficiently.
• Supporting customers by providing product advice and identifying suitable solutions.
• Working collaboratively with Account Managers and the wider branch team to drive customer satisfaction and sales growth.
• Taking ownership of customer requests and ensuring timely communication and follow-up.
• Developing product knowledge and maintaining an understanding of LSC systems, products and processes.
• Contributing to a positive team culture and supporting the overall success of the QLD Branch.

Skills

Customer service

Internal sales

Relationship building

Communication

Phone manner

Microsoft Office

Tools

Business systems

Job description

LSC is seeking a motivated and customer-focused Internal Sales team member to join our Bowen Hills Branch. This role goes beyond traditional internal sales, focusing on building relationships, expanding product knowledge and delivering outstanding service to support sales growth.

You will work closely with Account Managers and the branch team, handling enquiries and quotations, advising customers on solutions, and ensuring timely communication in a collaborative, supportive environment.