INTERNAL SALES / CUSTOMER SERVICE CONSULTANT

Fuseco; City of Melbourne; Sur place; AUD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Base salary 70-80k AUD

Superannuation

Team performance bonuses

Professional development

Career growth

Résumé du poste

Fuseco, a premier importer and distributor of specialist electrical safety products in Australia and New Zealand, is seeking an Internal Sales / Customer Service Consultant for our Cheltenham office. You will be the pivotal link between our technical experts and a broad B2B customer base, handling quotes, inquiries and orders with accuracy and speed.

The ideal candidate has at least 5 years in inbound sales or customer service, is technically curious, detail-oriented, proficient with CRM

Qualifications

• Demonstrated track record in internal sales, account management, or high-volume sales support.
• Proven ability to learn, retain and apply technical product information.
• Meticulous attention to detail with high CRM proficiency.

Responsabilités

• Execute end-to-end B2B sales processes, including quotes, service and relationship management with existing customers.
• Resolve technical enquiries with support from product experts to tailor solutions.
• Support the team with enquiries, quotes and follow-ups, contributing to sales activity.
• Proactively nurture long-term relationships within an established portfolio of wholesalers and contractors.

Connaissances

B2B experience

Technical aptitude

CRM proficiency

Communication

Agility & resilience

Outils

CRM software

Description du poste

INTERNAL SALES / CUSTOMER SERVICE CONSULTANT

Are you a driven B2B Internal Sales / Customer Service professional looking to advance your career with a true industry leader?

For 30 years, Fuseco has stood as a premier importer and distributor of specialist electrical safety products across Australia and New Zealand. We are a progressive, ambitious company that really values its people. We are currently experiencing sustained sales growth and require a dedicated Internal Sales / Customer Service Consultant to join our fun, vibrant Cheltenham office.

This exciting role is at the centre of what our company is known for - the delivery of the best customer care in our industry. In this high-impact role, you will serve as the crucial commercial link between our technical experts and our expansive B2B customer base

As part of our Internal Sales / Customer Service team, you will beworking alongside the best customer service talent in our industry. This vital role requires someone who is dedicated and has a minimum of 5 years of inbound sales or customer service experience under their belt. Although no electrical product experience is required, the successful candidate must have experience in previous roles where technical or detailed product information was learned, applied & communicated to customers.

The Role

Reporting to the Internal Sales Manager, you will operate in a dynamic, fast-paced environment where no two days are the same. Your core responsibilities will include:

• Execute end-to-end B2B sales processes, encompassing precise quoting, customer service and relationship managementto an existing customer base.
• Resolve technical enquiries with the support of internal product experts to come up with product solutions to fit customer requirements.
• Support our team of Business Development Managers with sales activities, such as managing enquiries, quoting and follow ups.
• Manage and proactively nurture long-term relationships within an established portfolio of electrical wholesalers and contractors.

What You Will Need

We hire for capability, agility, and cultural addition. While previous electrical product experience is highly regarded, it is not mandatory; we provide comprehensive technical training. To succeed, you must demonstrate:

• B2B Experience: Demonstrated track record of success in an internal sales, account management, or high-volume sales support environment.
• Technical Aptitude: Proven cognitive ability to learn, retain, and apply technical product information to manage customer enquiries and quotes.
• Operational Excellence: Meticulous attention to detail, coupled with high proficiency in CRM utilisation to process enquiries, quotes & sales orders.
• Communication Mastery: High emotional intelligence and active listening skills to navigate complex client demands and build lasting rapport.
• Agility & Resilience: A proactive, solutions-oriented mindset capable of thriving under pressure and deliver within our 4hr customer response commitment.

(Note: Applicants must possess appropriate Australian or New Zealand working rights).

What We Offer

We are a progressive, ambitious organization that recognises our people are our greatest strength. We provide an environment that empowers our team to make an impact.

• Competitive Remuneration: $70,000 - $80,000 base salary + Superannuation + transparent Team Performance Bonuses.
• Professional Development: Uncapped access to comprehensive technical training and mentorship from pre-eminent industry experts.
• Empowerment: A workplace that actively encourages your ideas, involves you in key decisions, and fosters true cross-departmental teamwork.
• Stability & Growth: Long term career security with a highly successful, growing market leader prioritising internal promotion.

Why do people enjoy working at Fuseco?

Fuseco provides an environment that empowers its people to make an impact.

We encourage ideas and involvement in making key decisions.

We achieve success through a culture of team work and improvement.

Plus, the questionable humour in the office, and our people are great!

This is a great opportunity to join a market leader that should not be missed.

This position is based in our Melbourne (Cheltenham) office and reports to theInternal Sales Manager.

Salary: $70k - $80k (depending on experience) +Company Bonus + Superannuation

Note: To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.