Internal Sales & Customer Service - Trade Counter

Salexo Consulting; Melbourne; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Continuous training and development

Commission-based earnings

Career growth opportunities

Job summary

Salexo Consulting is seeking an internal sales customer service representative in Melbourne to support both external clients and the sales team. You will manage a range of high-quality products, deliver exceptional service, and contribute to smooth operations and customer satisfaction.

The role emphasizes proactive engagement, relationship building with key accounts, and driving revenue through upselling opportunities within a vibrant organization.

Qualifications

• Excellent verbal and written communication skills.
• Proactive attitude and quick learning ability in a fast-paced environment.
• Strong multitasking skills and a passion for delivering top-notch service.
• Proven track record of achieving customer satisfaction.

Responsibilities

• Develop and implement sales strategies for our products to drive growth and revenue.
• Efficiently handle and follow up on customer orders, quotes, and inquiries.
• Build and nurture strong customer relationships, focusing on key accounts for retention.
• Ensure timely delivery of customer orders with high service standards.
• Proactively engage with customers over the phone to upsell and drive sales interest.

Skills

Outbound calling

Customer service

Relationship building

Communication skills

Proactive learner

Electrical industry knowledge

Job description

Are you excited about the opportunity to join a leading global innovator in the manufacturing and distribution of advanced electrical products? Our company is an industry powerhouse, catering to a wide range of sectors across Australia. With a robust national presence and thrilling growth prospects, we are seeking energetic and driven individuals to join us on our path to innovation and excellence.

The Role

Step into the role of an internal sales customer service representative, where you'll be at the heart of our operations. Manage a variety of high-quality products, deliver exceptional customer service, and support both external clients and our sales team. Your contribution will ensure smooth operations and customer satisfaction, making you a key player in our success.

Key Responsibilities

• Develop and implement sales strategies for our specialized products, driving growth and revenue.
• Efficiently handle and follow up on customer orders, quotes, and inquiries, ensuring prompt and accurate service.
• Build and nurture strong customer relationships, focusing on key accounts to ensure retention and loyalty.
• Ensure timely delivery of customer orders, maintaining high standards of service excellence.
• Proactively engage with customers over the phone, identifying opportunities to upsell and drive sales interest.

Skills & Experience Needed

• Excellent verbal and written communication skills to effectively engage with a variety of stakeholders.
• A proactive attitude and quick learning ability, thriving in a fast-paced, dynamic environment.
• Strong multitasking skills and a passion for delivering top-notch service.
• Demonstrated commitment to customer satisfaction, with a proven track record of achieving results.
• Comfortable making outbound calls to warm leads and past customers to generate sales interest and build relationships.
• Experience in the electrical industry is a plus, but not essential.

Salary and Benefits

• Competitive base salary of $70,000 to $80,000 per annum, plus additional superannuation.
• Lucrative commission structure - $10,000 to $15,000
• Continuous training and development opportunities to grow your skills and advance your career in a vibrant organization.