Internal Sales - Building Materials

Salexo Consulting; Sydney; On-site; AUD 70,000 - 75,000; Full time

Job summary

Salexo Consulting is seeking an experienced internal sales all-rounder to join our team in Sydney. The role focuses on building strong customer relationships, handling enquiries, quotes and orders, and coordinating across sales, operations and delivery to ensure exceptional service.

You will become proficient with the company’s products and systems, providing practical support to customers from first inquiry through to sale completion, while maintaining accurate data across internal platforms.

Qualifications

• Experience in internal sales within construction or building products.
• Ability to build and maintain strong customer relationships.
• Proficiency across multiple computer systems and processes.

Responsibilities

• Respond to customer inquiries via phone and email.
• Develop and maintain strong customer relationships.
• Prepare quotations and assist customers with product inquiries.
• Process orders accurately and efficiently.
• Follow up outstanding quotes and opportunities.
• Coordinate with sales, operations, warehouse and delivery teams.
• Maintain accurate information across internal systems.

Skills

Customer relations

Cross-system proficiency

Quote preparation

Problem solving

Tools

CRM software

ERP systems

Job description

The person who keeps the sales office moving.

Some internal sales roles are simply about answering the phone and processing orders.

This one is different.

Our client is looking for an internal sales all-rounder who can build strong customer relationships, work confidently across computer systems, understand construction products and become a trusted part of the team.

The business operates within the construction and building products sector and has a strong reputation within its market. With continued growth, an opportunity has become available for an experienced internal sales professional to join the team.

The right employee will have a great attitude, strong attention to detail and a genuine willingness to get involved.

If you're the type of person who doesn't wait to be asked, enjoys solving problems and takes pride in getting things done properly, this could be a great fit.

The Role

This is a varied internal sales position where no two days will necessarily look the same.

You'll deal directly with customers, respond to enquiries, assist with quotes and orders, coordinate with internal teams and make sure customers receive the service they expect.

You'll also be expected to become familiar with the company's products, systems and processes and use that knowledge to provide practical support to customers.

The role will suit someone who enjoys being busy, is comfortable working across multiple systems and can confidently communicate with customers from the initial enquiry through to completion of the sale.

Key Responsibilities

• Manage incoming customer enquiries via phone and email
• Develop and maintain strong customer relationships
• Prepare quotations and assist customers with product enquiries
• Process orders accurately and efficiently
• Follow up outstanding quotes and opportunities
• Coordinate with sales, operations, warehouse and delivery teams
• Assist customers with product and technical enquiries where required
• Enter and maintain accurate information across internal systems
• Identify opportunities to support and grow existing customer accounts
• Assist the wider sales team with day-to-day requirements
• Ensure customers receive a professional and responsive service
• Take ownership of issues and see them through to resolution

Salary and Benefits

Base $70k-$75k | 12% Super