Internal Sales and Customer Service Representative

Yeti Civil Products; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Yeti Civil Products, an Australian manufacturer and supplier of stainless steel drainage systems and related products, seeks an Internal Sales & Customer Service Representative in Melbourne. You will support customers through the sales and order process, provide quotes, pricing and basic technical advice, and coordinate with production to schedule orders.

The role focuses on standard products with potential progression into more technical and custom product quoting.

Qualifications

• Minimum 2 years experience in trade-based sales.
• Confident communicating with customers over the phone and by email.
• Organised and capable of managing multiple enquiries and orders.
• Proactive and comfortable following up customers and sales opportunities.
• Accurate with quoting, order entry and administration.
• Commercially minded and keen to develop strong product knowledge.
• Comfortable working with CRM, ERP or similar systems.
• Able to work closely with sales, production and logistics teams.
• Interested in understanding customer requirements and helping find the right solution.
• Experience in internal sales, customer service, construction products, plumbing supplies, manufacturing or a technical product environment would be highly regarded.

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare quotes and process sales orders.
• Provide product information, pricing and basic technical support.
• Follow up quotes, enquiries and sales opportunities.
• Proactively contact previous customers and potential leads.
• Track orders and keep customers updated on lead times and delivery.
• Maintain customer and sales information in CRM/ERP systems.
• Coordinate with production to schedule and prioritise orders.
• Monitor stock availability and manage backorders.
• Arrange freight and prepare dispatch documentation.
• Identify opportunities to upsell or cross-sell suitable products.
• Assist with sales campaigns and targeted customer follow-up.
• Contribute to improvements in sales and customer service processes.

Skills

Trade-based sales

Customer service

Quoting

CRM

ERP systems

Phone & email comms

Organization

Order management

Tools

CRM software

ERP software

Job description

Internal Sales and Customer Service Representative

Yeti Civil Products is an Australian manufacturer and supplier of stainless steel drainage systems, access covers and specialised drainage solutions for the commercial construction, plumbing and civil industries. We supply both standard products and custom-made solutions, working closely with builders, plumbers, contractors and project teams to solve practical site and design challenges.

Our value to customers goes beyond simply supplying a product. Our specialist product knowledge, local manufacturing capability and practical understanding of construction allow us to recommend solutions that work, respond quickly to project requirements and help our customers save time, reduce problems on site and control project costs.

We are looking for a client focused Internal Sales & Customer Service Representative to become an important link between our customers and our production team. The role combines customer service, quoting, proactive sales, order management and coordination of customer requirements through to delivery. This is customer serviced based sales at its finest where we offer real value to our clients.

The initial focus will be on our established range of standard products. As your product knowledge develops, there will be an opportunity to progress into more technical and custom product quoting.

The Role

You will be responsible for supporting customers throughout the sales and order process, including:

• Responding to customer enquiries by phone and email

• Preparing quotes and processing sales orders

• Providing product information, pricing and basic technical support

• Following up quotes, enquiries and sales opportunities

• Proactively contacting previous customers and potential leads

• Tracking orders and keeping customers updated on lead times and delivery

• Maintaining customer and sales information within our CRM and ERP systems

• Coordinating with production to schedule and prioritise orders

• Monitoring stock availability and managing backorders

• Arranging freight and preparing dispatch documentation

• Identifying opportunities to upsell or cross-sell suitable products

• Assisting with sales campaigns and targeted customer follow-up

• Contributing to improvements in our sales and customer service processes

About You

We are looking for someone who is:

• Has a proven track record and minimum 2 years experience in trade based sales

• Confident communicating with customers over the phone and by email

• Organised and capable of managing multiple enquiries and orders

• Proactive and comfortable following up customers and sales opportunities

• Accurate with quoting, order entry and administration

• Commercially minded and interested in developing strong product knowledge

• Comfortable working with CRM, ERP or similar business systems

• Able to work closely with sales, production and logistics teams

• Interested in understanding customer requirements and helping find the right solution

Experience in internal sales, customer service, construction products, plumbing supplies, manufacturing or a technical product environment would be highly regarded.

Why Join Yeti?

This is an opportunity to join a specialised Australian manufacturer where you can develop strong product and technical knowledge while taking genuine ownership of customer relationships and sales opportunities.

For the right person, the role offers scope to progress from standard product sales into custom quoting, technical sales and greater commercial responsibility.