Internal Key Account Coordinator – Commercial

AlphaFit; Gold Coast City; On-site; AUD 70,000 - 95,000; Full time

Job summary

AlphaFit Equipment & Flooring on the Gold Coast is seeking an experienced Internal Key Account Coordinator – Commercial to join our Sales team. Reporting to the National Sales Manager, you will manage internal sales and provide dedicated account support across AlphaFit’s commercial customer portfolio.

You will coordinate with Design, Operations, Flooring, Production and Logistics to move quotations, orders and projects from enquiry to delivery.

Qualifications

• Experience in internal sales, account management or sales coordination.
• Proven ability to prepare and manage customer quotations.
• Strong customer service and relationship-management skills.
• Ability to coordinate across multiple departments.
• Experience with CRM/ERP and Microsoft Office.

Responsibilities

• Prepare accurate quotations for commercial customers and manage revisions.
• Develop upsell and cross-sell opportunities.
• Coordinate with design, operations, flooring, production and logistics.
• Monitor project progress and communicate with customers.

Skills

Internal sales

Account management

CRM systems

Multi-department coordination

Quotation management

Tools

CRM systems

ERP systems

MS Excel

Job description

Internal Key Account Coordinator – Commercial

• Join a fast-growing Australian manufacturer and play a key role in managing and growing some of our most important commercial customer relationships
• Utilise your great sales and relationship-management skills
• Develop your career on the Gold Coast

Based on the Gold Coast, AlphaFit Equipment & Flooring is proudly 100% Australian owned and operated, designing, manufacturing and supplying premium gear for the strength and conditioning, functional fitness, and high-performance community along with athletic flooring surfaces. We’re a purpose-driven business on a mission to equip all, fit for purpose, live alpha—and our people and customers are at the heart of everything we do.

We have an excellent opportunity for an experienced Key Account Coordinator to join our Sales team. Reporting to the National Sales Manager, you would be responsible for providing dedicated internal sales and account support across AlphaFit’s commercial customer portfolio.

Working closely with the National Sales Manager, Business Development Managers and relevant internal departments, you would progress customer opportunities from enquiry and quotation through to confirmed order and project completion, while identifying appropriate upselling and cross-selling opportunities.

Primary duties will include but are not limited to:

Quoting & Opportunity Management

• Working with Business Development Managers to develop appropriate equipment and flooring solutions.
• Preparing accurate and timely quotations for commercial customers, managing revisions, scope changes and product substitutions, ensuring pricing, discounts and commercial terms are applied accurately.
• Proactively following up outstanding quotations and sales opportunities.

Upselling & Account Growth

• Identifying appropriate upselling and cross-selling opportunities and recommending complementary equipment, flooring, storage and other solutions where relevant.
• Identifying refurbishment, replacement and expansion opportunities and developing a strong understanding of allocated commercial accounts and their requirements.
• Building and maintaining professional relationships with key customer contacts and proactively engage customers regarding outstanding opportunities and future requirements.

Project Delivery Facilitation

• Acting as an internal point of coordination between the customer, Business Development Manager and relevant departments including coordinating with Design, Operations, Flooring, Production, Logistics and Installation teams.
• Facilitating confirmed projects through the internal business from order to delivery and installation, ensuring project information, documentation and customer requirements are captured accurately.
• Coordinating product selections, finishes, drawings, delivery information and installation requirements.
• Monitoring outstanding actions, following up relevant stakeholders and maintaining communication with customers and Business Development Managers regarding project progress.
• Identifying potential issues or delays and escalating where appropriate, supporting the resolution of project and customer issues.

To be successful in this role, you will have:

• Experience in internal sales, account management, sales coordination or a similar commercial role. (Fitness equipment, sporting goods, commercial equipment, construction or project-based sales experience would be a real advantage).
• Demonstrated experience preparing and managing customer quotations.
• Strong customer service and relationship-management skills.
• Commercial awareness and understanding of the sales process.
• Strong organisational and time-management skills and high attention to detail.
• Ability to manage multiple quotations, customers and projects simultaneously.
• Strong written and verbal communication skills.
• Ability to work effectively across multiple departments.
• Experience using CRM, ERP and Microsoft Office systems.

• We work as a team to deliver market leading solutions
• We partner with customers who want us to be part of their excellence targets
• AlphaFit believes in developing our staff
• We are community minded and donate to staff and local athletes to promote fitness
• We have autonomy and accountability in our own roles
• We like to deliver on our promise, and have fun while we are doing it

A competitive salary would be negotiated based upon experience.