Internal Communications Officer

Joondalup; City Of Joondalup; Hybrid; AUD 108,000 - 114,000; Full time

Job summary

The City of Joondalup is recruiting an Internal Communications Officer to support the Communications and Stakeholder Relations team. You will deliver internal comms to engage staff, manage channels, and strengthen the City’s internal brand and culture.

You will also provide strategic support to the CEO and executive team, develop content for newsletters, intranet, and digital platforms, and contribute to crisis communications and analytics. This is a full-time fixed-term role until 30 April 2027.

Qualifications

• Tertiary qualifications in Marketing, Communications, Public Relations, Journalism or related discipline or equivalent relevant experience.
• Relevant experience in internal or corporate communications, including examples of work that demonstrate capability.
• Experience preparing written materials such as internal newsletters, speeches, talking points, digital content and organisational updates.
• Experience developing or managing internal communication channels (e.g. intranet, e-newsletters, digital screens or online forums).
• Key achievements that demonstrate your impact on communication, engagement or organisational understanding.

Responsibilities

• Preparing high-quality internal communication materials, including CEO updates, executive messages, speeches, talking points, newsletters and digital content.
• Managing and maintaining internal communication channels such as the intranet, digital screens, e-newsletters and internal messaging platforms.
• Developing and delivering internal communication strategies, campaigns and project-related communication plans.
• Creating engaging written and digital content and coordinating its publication across internal platforms.
• Supporting crisis and emergency communications as part of the Crisis Management Team.
• Working with business units to ensure internal information is accurate, accessible and aligned with City priorities.
• Monitoring feedback and digital analytics to identify trends and improve internal communication effectiveness.
• Providing customer service and administrative support for internal communication activities.

Skills

Internal communications

Crisis communications

Content creation

Stakeholder engagement

Education

Marketing or Communications degree

Tools

Intranet platforms

Digital signage

Job description

Internal Communications Officer - Vacancy Details

Position:

Organisation Unit:

Location:

Package:

Closing:

Synopsis:

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Internal Communications Officer

• Salary: $107,874 to $114,425 per annum.
• Plus up to 15% superannuation (conditions apply)
• Full time 38 hours per week
• Located: Administration Building (90 Boas Avenue, Joondalup)
• Period: Fixed Term until 30 April 2027
• Ref No: 26-056

About the role

An exciting opportunity is available for an Internal Communications Officer to support the City’s Communications and Stakeholder Relations team.

This role is responsible for delivering a wide range of internal communications activities that support organisational engagement, strengthen internal communication channels, and enhance the City’s internal brand and culture.

The position also provides strategic communication support to the CEO, Executive Leadership Team and key business units across the organisation.

Key responsibilities include:

• Preparing high-quality internal communication materials, including CEO updates, executive messages, speeches, talking points, newsletters and digital content.
• Managing and maintaining internal communication channels such as the intranet, digital screens, e-newsletters and internal messaging platforms.
• Developing and delivering internal communication strategies, campaigns and project-related comunication plans.
• Creating engaging written and digital content and coordinating its publication across internal platforms.
• Supporting crisis and emergency communications as part of the Crisis Management Team.
• Working with business units to ensure internal information is accurate, accessible and aligned with City priorities.
• Monitoring feedback and digital analytics to identify trends and improve internal communication effectiveness.
• Providing customer service and administrative support for internal communication activities.

• Tertiary qualifications in Marketing, Communications, Public Relations, Journalism or related discipline or equivalent relevant experience.
• Relevant experience in internal or corporate communications, including examples of work that demonstrate capability.
• Experience preparing written materials such as internal newsletters, speeches, talking points, digital content and organisational updates.
• Experience developing or managing internal communication channels (e.g. intranet, e-newsletters, digital screens or online forums).
• Key achievements that demonstrate your impact on communication, engagement or organisational understanding.

Appointment is subject to the provision of a valid WA C Class Driver’s Licence.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

Nico Claassen

Temporary Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.