Customer Care Officer

Joondalup; City Of Joondalup; On-site; AUD 86,000 - 92,000; Full time

Benefits offered by this job

Up to 15% superannuation

Equal opportunity employer

Job summary

The City of Joondalup is seeking a Customer Care Officer to join our busy contact centre in Western Australia. You will be the first point of contact across phone, email, and face‑to‑face channels, delivering a consistent, responsive, and friendly service to community members.

This full‑time permanent position offers a competitive salary of 85,675 to 91,580 AUD per year, plus up to 15% superannuation. You will work with a team committed to first contact resolution and high-quality customer

Qualifications

• Experience in a contact centre or customer service role providing first contact resolution across multiple channels.
• Strong verbal and written communication skills.
• Developed problem-solving skills for handling challenging situations calmly and professionally.
• High-level interpersonal skills with diverse groups of people.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.
• Working knowledge of cashier operations and cash handling procedures.

Responsibilities

• Acts as the first point of contact for community members across phone, email and face‑to‑face channels.
• Delivers a consistent, responsive, and outstanding customer experience while maximizing first contact resolution.
• Contributes to the City’s contact centre performance and service standards.

Skills

Customer service

Verbal & written communication

Problem solving

Interpersonal skills

MS Office

Cash handling

Job description

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Customer Care Officer

• Salary: $85,675 - $91,580 per annum
• Plus up to 15% superannuation (conditions apply)
• Full Time Permanent position
• Ref No: 26-109

We are seeking a motivated and enthusiastic individual who has a strong commitment towards customer service excellence as we continue to grow our contact centre.

As part of the Customer Care Team, this position acts as the first point of contact for members of our community across multiple contact channels including phone, email and face-to-face. The primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.

Applicants need to provide a covering letter addressing the following key criteria:

• Relevant experience in a contact centre or customer service role providing first contact resolution over various contact channels.
• Well-developed verbal and written communication skills.
• Developed problem-solving skills with the ability to effectively handle challenging situations in a resilient, calm, and professional manner.
• High level interpersonal skills and the ability to interact with a diverse group of people.
• Demonstrated computer literacy/keyboard skills including Microsoft Office (Word, Excel, Outlook, etc.) and other business systems and applications.
• Working knowledge of cashier operations and cash handling processes and procedures.

We are committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

CRAIG LLOYD

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.