External Communications Officer

City-of-Gold-Coast; Gold Coast City; Hybrid; AUD 85,000 - 104,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid work

Flexible hours

Development courses

Fitness Passport

Counselling

Nutritionist session

Financial advice

Job summary

City of Gold Coast is seeking an External Communications Officer to deliver customer-facing communications across channels and promote the City's services, programs and priorities. The role coordinates Councillor marketing communications, manages bookings for City advertising assets, and supports development of campaign toolkits that strengthen the City brand.

With a focus on brand consistency and stakeholder engagement, you will lead multiple projects in a fast-paced environment and contribute

Qualifications

• Demonstrated experience in communications, marketing or brand management.
• Strong stakeholder engagement skills with the ability to build effective relationships
• Excellent written communication skills and a keen eye for detail and brand consistency
• Proven ability to manage multiple projects, priorities and deadlines in a fast-paced environment.

Responsibilities

• Deliver external communications across a range of customer-facing channels
• Coordinate city-wide brand and asset audits to ensure consistency and compliance with brand standards
• Manage Councillor marketing communications, including briefing, reviewing creative assets and overseeing design workflows for divisions
• Coordinate bookings for Council-owned advertising assets
• Support the development of marketing campaigns, communication resources and toolkits that strengthen and promote the City brand
• Assist with the delivery of the City's sponsorship program
• Ensure all activities undertaken reflect the organisations High-Performance Principles
• Contribute to a culture focused on high safety and wellbeing

Skills

Stakeholder engagement

Written communication

Brand management

Design account management

Education

Certificate IV Marketing & Communications

Job description

• Full time / 9 day fortnight / 36 hours per week
• Salary: From $94,439 per annum. plus Superannuation

The External Communications Officer is responsible for delivering customer-facing communications across a range of channels that promote the City's services, programs and priorities. The role coordinates Councillor marketing communications, manages bookings for City advertising assets, undertakes brand and asset audits, and supports the development of communication resources, toolkits and campaigns that strengthen the City brand.

Responsibilities include:

• Deliver external communications across a range of customer-facing channels
• Coordinate city-wide brand and asset audits to ensure consistency and compliance with brand standards
• Manage Councillor marketing communications, including briefing, reviewing creative assets and overseeing design workflows for divisions
• Coordinate bookings for Council-owned advertising assets
• Support the development of marketing campaigns, communication resources and toolkits that strengthen and promote the City brand
• Assist with the delivery of the City's sponsorship program
• Ensure all activities undertaken reflect the organisations High-Performance Principles
• Contribute to a culture focused on high safety and wellbeing

We’re looking for people who have:

• Certificate IV Marketing and Communications and / or equivalent and relevant experience
• Experience with design account management

Demonstrated experience in communications, marketing or brand management.

Strong stakeholder engagement skills with the ability to build effective relationships

Excellent written communication skills and a keen eye for detail and brand consistency

Proven ability to manage multiple projects, priorities and deadlines in a fast-paced environment.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Closing Date Sunday 22 November 2026,11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.