Intake Worker - Burnie

Wellways Australia; City of Burnie; On-site; AUD 110,219,000 - 118,195,000; Full time

Job summary

Wellways Australia is seeking a welcoming Intake Worker to be the first point of contact for people accessing Connected Care across Northwest Tasmania. You will support intake, screening and assessment, including use of the Initial Assessment and Referral Decision Support Tool (IAR‑DST), to understand needs and enable timely access to services.

Working with a multidisciplinary team, you will promote recovery‑oriented, trauma‑informed practice, coordinate referrals, and escalate clinical or

Qualifications

• Experience undertaking intake and assessment to identify referral pathways.
• Strong recovery‑oriented and trauma‑informed practice.
• Commitment to culturally safe, inclusive and person‑centred care.

Responsibilities

• Be the first contact for people accessing Connected Care.
• Support intake, screening and assessment using IAR‑DST.
• Escalate clinical or safety concerns per procedures.
• Collaborate with multidisciplinary team and partner organisations.

Skills

Intake experience

Assessment skills

Recovery‑oriented practice

Trauma‑informed practice

Culturally safe care

Stakeholder relationships

Education

Certificate IV in Mental Health or related field

Experience in mental health/community services

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.

• Join us to support a multidisciplinary clinical team across Northwest Tasmania
• Shape high-quality, person-centred mental health care through Connected Care
• SCHADS 3B ($40.49- $43.42p/h) + Super + Salary packaging options

About The Role

Connected Care is seeking a welcoming and passionate Intake Worker to be first point of contact for people accessing our Connected Care centre across Northwest Tasmania.

You will support intake, screening and assessment, including use of the Initial Assessment and Referral Decision Support Tool (IAR-DST), to understand participant needs, identify appropriate levels of care and support timely access to services.

About Connected Care

Connected Care is a statewide, integrated mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania (PHT).

Supporting adults aged 18 years and over, Connected Care provides free mental health care and support through a ‘no wrong door’ approach and stepped‑care model. Our centralised statewide after‑hours service provides additional access to support outside core service hours.

About You

As Intake Worker, you will provide support to participants to understand available care and support options and actively participate in decisions about their care, promoting informed choice, autonomy and self‑determination.

You will oversee the intake process of participants and identify potential risks, safety concerns and changes in their wellbeing and respond within the scope of the Intake Worker role, seeking consultation and escalating clinical, safety or other concerns in accordance with organisational procedures and Connected Care escalation pathways.

Working closely with the peer workers, psychosocial staff, clinicians and partner organisations within the multidisciplinary Connected Care team, you will support holistic, person‑led and coordinated outcomes, including communicating relevant participant information to support appropriate and timely allocation.

About You

You will be a warm, confident and approachable professional who can guide people through available care and support options while promoting informed choices and self‑determination.

• Relevant qualification in Mental Health, Community Services, Human Services, Social Work or a related discipline at Certificate IV level or relevant experience in mental health or community based service.
• Demonstrated experience undertaking intake, assessment processes to identify referral pathways based on individual needs.
• A strong understanding of recovery‑oriented and trauma‑informed practice
• A commitment to culturally safe, inclusive and person‑centred practice
• Ability to build effective professional relationships with referrers, community organisations, and business stakeholders
• Right to work in Australia
• A current Driver Licence and willingness to travel as required
• Satisfactory National Police Record Check
• International Police Check (if applicable)
• Current Working with Vulnerable People/Working with Children Check and NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – Quality, Safety and You – free online course

What We Offer

At Wellways, you'll join a purpose‑driven organisation committed to improving mental health and wellbeing and creating meaningful change for individuals, families and communities.

You'll also have access to:

• A supportive and collaborative multidisciplinary environment
• Opportunities for professional development and career growth
• An inclusive workplace where diversity and lived experience are valued
• Paid Cultural Leave
• Salary packaging benefits
• Meal and Entertainment allowance through salary packaging
• Annual leave loading
• Paid parental leave after 12 months of ongoing employment
• Employee Assistance Program for you and your family

Join Connected Care and help create accessible, coordinated and recovery‑focused mental health support for people across Southern Tasmania.

We encourage you to apply early. Applications will be reviewed throughout the advertising period, and the position may be filled before the closing date.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.