Intake Worker - Burnie

Wellways Australia Limited; City of Burnie; On-site; AUD 84,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Paid Cultural Leave

Meal and Entertainment allowance

Employee Assistance Program

Job summary

Wellways Australia Limited is seeking an Intake Worker to join Connected Care in Northwest Tasmania. You will welcome clients, perform intake, screening and assessments, and help connect people with appropriate mental health supports.

You will work within a multidisciplinary team to identify risks, coordinate care, and escalate concerns following established procedures, with a focus on recovery‑oriented, culturally safe, person‑centred practice.

Qualifications

• Experience undertaking intake, screening and assessment with clear referral pathways.
• Understanding of recovery‑oriented and trauma‑informed practice.
• Commitment to culturally safe, inclusive and person‑centred care.
• Ability to build professional relationships with referrers and partner organisations.
• Right to work in Australia and current police/working with children checks.

Responsibilities

• Be first point of contact for people accessing Connected Care across Northwest Tasmania.
• Support intake, screening and assessment using IAR‑DST to determine care needs.
• Identify risks and changes in wellbeing; escalate as required per procedures.
• Coordinate with peer workers, clinicians and partners to ensure timely access to services.
• Share relevant information to support appropriate allocation and continuity of care.

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support. Join us to support a multidisciplinary clinical team across Northwest Tasmania

Shape high-quality, person-centred mental health care through Connected Care SCHADS 3B ($40.49- $43.42p/h) + Super + Salary packaging options

About the role

Connected Care is seeking a welcoming and passionate Intake Worker to be first point of contact for people accessing our Connected Care centre across Northwest Tasmania. You will support intake, screening and assessment, including use of the Initial Assessment and Referral Decision Support Tool (IAR-DST), to understand participant needs, identify appropriate levels of care and support timely access to services.

About Connected Care

Connected Care is a statewide, integrated mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania (PHT). Supporting adults aged 18 years and over, Connected Care provides free mental health care and support through a ‘no wrong door’ approach and stepped-care model. Our centralised statewide after-hours service provides additional access to support outside core service hours.

About you

As Intake Worker, you will provide support to participants to understand available care and support options and actively participate in decisions about their care, promoting informed choice, autonomy and self-determination.

You will oversee the intake process of participants and identify potential risks, safety concerns and changes in their wellbeing and respond within the scope of the Intake Worker role, seeking consultation and escalating clinical, safety or other concerns in accordance with organisational procedures and Connected Care escalation pathways.

Working closely with the peer workers, psychosocial staff, clinicians and partner organisations within the multidisciplinary Connected Care team, you will support holistic, person-led and coordinated outcomes, including communicating relevant participant information to support appropriate and timely allocation.

Qualifications and experience

• Relevant qualification in Mental Health, Community Services, Human Services, Social Work or a related discipline at Certificate IV level or relevant experience in mental health or community based service.
• Demonstrated experience undertaking intake, assessment processes to identify referral pathways based on individual needs.
• A strong understanding of recovery-oriented and trauma-informed practice
• A commitment to culturally safe, inclusive and person-centred practice
• Ability to build effective professional relationships with referrers, community organisations, and business stakeholders
• Right to work in Australia
• A current Driver Licence and willingness to travel as required
• Satisfactory National Police Record Check
• International Police Check (if applicable)
• Current Working with Vulnerable People/Working with Children Check and NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – Quality, Safety and You – free online course

What we offer

What we offer At Wellways, you'll join a purpose-driven organisation committed to improving mental health and wellbeing and creating meaningful change for individuals, families and communities.

You'll also have access to:

• A supportive and collaborative multidisciplinary environment
• Opportunities for professional development and career growth
• An inclusive workplace where diversity and lived experience are valued
• Paid Cultural Leave
• Salary packaging benefits
• Meal and Entertainment allowance through salary packaging
• Annual leave loading
• Paid parental leave after 12 months of ongoing employment
• Employee Assistance Program for you and your family

Applications Close 30/10/2026

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.

Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

We kindly request that recruitment agencies do not contact us.