Service Integration Coordinator

Wellways Australia Limited; City of Launceston; On-site; AUD 65,000 - 69,000; Full time

Benefits offered by this job

Paid Cultural Leave

Salary packaging up to $15,899

Meal and Entertainment allowance up to

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways Australia Limited is establishing a new statewide mental health service in Tasmania and seeks a Service Integration Coordinator to build connections across health, community services and Tasmanian partners. You’ll map services, develop referral pathways and support community engagement to deliver a cohesive, no-wrong-door system.

You’ll work with a multidisciplinary team across Northern and Northwest Tasmania, travel as needed and contribute to reporting and resource development, while

Qualifications

• You’ll bring a relevant tertiary qualification, or a Certificate IV/Diploma with related experience.
• Demonstrated ability to engage with a broad range of stakeholders and present information clearly.
• Understanding of culturally safe and inclusive practice for diverse communities accessing services.
• Experience in family and carer roles and their impact on wellbeing.
• Strong organisational skills and ability to manage work to plan.
• Ability to gather, interpret and use information to identify issues and opportunities.
• Clear written information and guidance creation.
• Willingness to travel across Tasmania as required.
• Experience with Tasmanian health/community service systems is valued.
• Lived experience of mental health challenges or caring for someone is welcomed.

Responsibilities

• Map and maintain information about health, mental health and community services.
• Develop and maintain referral pathways and relationships with key organisations.
• Attend community and interagency networks and deliver information sessions.
• Support engagement with diverse and underserved communities.
• Contribute to resources, reporting and evaluation of referral pathways.

Skills

Stakeholder engagement

Culturally safe practice

Family & carer support

Organisation skills

Data interpretation

Written communication

Travel readiness

Tasmania health system experience

Lived experience welcomed

Education

Tertiary qualification or Certificate IV/Diploma

Tools

Microsoft Office

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support. Join us to support the establishment of a multidisciplinary team across Northern and/or Northwest Tasmania Full-time opportunity in Launceston TAS till Oct 2027 SCHADS 4 ($46.70-$50.25p/h) Superannuation, depending on qualifications and experience.

Service Integration Coordinator - Connected Care

As Service Integration Coordinator, you’ll help establish a new statewide mental health service by building relationships and referral pathways that connect people to the right support at the right time. You’ll map health and community services, connect with local organisations, support community engagement and maintain the Connected Care Support Catalogue. This is a practical, relationship-focused role with variety and the opportunity to help shape how a new ‘no wrong door’ service works across Tasmania.

About Connected Care

Connected Care is a statewide mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania. The service supports adults aged 18 years and over to access free, coordinated mental health and wellbeing support, using a stepped-care approach that responds to their individual needs and goals. A multidisciplinary team brings together clinical, psychosocial and peer expertise to support people to access the right care and move between levels of support as their needs change.

About the Opportunity

This role will help build the foundations for Connected Care across Tasmania. Working with the Service Lead and Connected Care team, you’ll:

• Map and maintain information about health, mental health and community services
• Develop and maintain referral pathways and relationships with key organisations
• Attend community and interagency networks and deliver information sessions
• Support engagement with diverse and underserved communities
• Contribute to resources, reporting and the evaluation of referral pathways

You’ll work across a broad network including mental health services, general practice, primary and allied health, community organisations, housing and homelessness services, family and carer supports, and services supporting diverse communities. The role can be based in Tasmania’s North or North-West, with regular travel across the region and some travel elsewhere in Tasmania.

What you bring

You’ll bring experience building strong working relationships across health, mental health or community services, with the ability to connect people and organisations and support the development of practical referral pathways. You’ll have an understanding of community development and recovery-oriented, trauma-informed and strengths-based approaches, along with knowledge of the broader services that support people's mental health and wellbeing. You’ll also bring:

• A relevant tertiary qualification, or a Certificate IV/Diploma with relevant experience
• Confidence engaging with a wide range of stakeholders, including presenting information to groups
• An understanding of culturally safe and inclusive practice and the diverse communities accessing health and community services
• An understanding of family and caring roles and their impact on carers' wellbeing
• Strong organisation skills and the ability to manage your own work and deliver against an agreed plan
• The ability to gather, interpret and use information and feedback to identify issues and opportunities
• Confidence preparing clear written information, resources and guides
• Good Microsoft Office skills and the ability to learn new systems
• A willingness and ability to travel throughout Tasmania
• Experience working within the Tasmanian health and community service system, or developing service directories, resource guides or referral pathways, will be highly regarded
• Personal lived experience of mental health challenges, or caring for someone who has, is also welcomed

Compliance & Screening

You will need to meet Wellways’ required compliance and screening checks including:

• Right to work in Australia
• 100 points of ID
• Valid Driver Licence and willingness to travel
• Satisfactory National Police Record Check
• International Police Check (if applicable)
• NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – Quality Safety
• Current Working with Vulnerable People Check

Why Join Wellways?

At Wellways, we believe people are the experts in their own lives. For close to 50 years, we’ve worked alongside people, families, friends and carers to build inclusive communities where everyone can imagine and achieve their hopes and potential. We have a purpose driven culture where people can thrive, everyone is respected, and differences are valued. We also offer:

• Paid Cultural Leave
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

If you enjoy building relationships, connecting services and communities, and turning ideas into practical pathways for people, we’d love to hear from you.

For further information regarding this role please contact Kylie Delaney, Senior Manager via email at [e-mail]

Job Description Summary

Help build the connections that make a new statewide mental health service work.

Contract End Date 01/10/2027

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Company Description

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.