Intake & Care Planning Specialist

moreecare; Moree; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging available

Permanent full-time position

Job summary

Moree Care in Moree NSW is hiring an Intake Officer to be the first contact for aged care, disability and carer clients. You will own CHSP intake from referral to initial service delivery and handle reassessments for NDIS participants, with six months of close collaboration with the CEO as we move to a paperless system.

You will visit clients at home, develop wellness-based care plans, explain service agreements and ensure smooth handovers when services commence.

Qualifications

• Qualification in community services, ageing support or disability (Certificate IV with experience, or Diploma), or working towards one.
• Experience with older people or people with disability
• Excellent verbal and written communication skills
• Strong administration skills and accurate record keeping
• Ability to manage own caseload and competing demands
• Confidence with client management systems and Microsoft 365
• NDIS Worker Screening Check
• First Aid qualification or willingness to complete
• Experience in CHSP intake or assessment, knowledge of My Aged Care and the NDIS, and experience with Aboriginal and Torres Strait Islander communities will be well regarded.

Responsibilities

• Respond to My Aged Care referrals and community enquiries
• Visit clients at home to assess their needs
• Develop care plans using a wellness and reablement approach
• Prepare and explain service agreements
• Hand over new clients so services start safely and on time
• Make regular check-in calls and arrange reviews when needs change
• Keep accurate client records

Skills

Verbal communication

Written communication

Administrative skills

Record keeping

Caseload management

Microsoft 365

Education

Certificate IV in Community Services

Diploma in Community Services

Tools

Microsoft 365

NDIS Worker Screening Check

First Aid Certification

Job description

Moree Care in Moree NSW is hiring an Intake Officer to be the first contact for aged care, disability and carer clients. You will own CHSP intake from referral to initial service delivery and handle reassessments for NDIS participants, with six months of close collaboration with the CEO as we move to a paperless system.

You will visit clients at home, develop wellness-based care plans, explain service agreements and ensure smooth handovers when services commence.