Intake Officer

Bendigo Health; Bendigo; On-site; AUD 48,000 - 54,000; Part time

Benefits offered by this job

Salary packaging

Flexible working arrangements

Career development

Job summary

Bendigo Health is seeking an Intake Officer to support the Community Home Care Services team in Bendigo. The role focuses on intake assessments for clients deemed eligible by My Aged Care, developing personalised task lists to promote independence and safety, and ensuring referrals and client data are updated promptly.

The Intake Officer will work with administration staff to manage waitlists and client activity, requiring strong communication and a client-centred approach, aligned with CHSP and

Qualifications

• Client-centred approach to care
• Excellent communication skills
• Understanding of CHSP and HACC-PYP guidelines

Responsibilities

• Provide intake assessments and administrative support for referrals to facilitate patient access and community care.
• Update client data and process referrals in a timely manner for Home Care Services.
• Escalate waitlist and client activity concerns to the leadership team; prepare management reports.

Job description

• An opportunity to make a real impact with a trusted name - Bendigo Health
• Salary Packaging to boost your take home pay

The Position

Job Reference:4692

Position Title: Intake Officer
Classification: HS2 - HS21
Salary per hour (exc. super):$35.14 - $38.85
Hours per fortnight: 64
Employment Status: Fixed Term Part Time (until 31 October 2027)

The Intake Officer will provide effective administration support in the management of referrals which facilitate patient access and community care. This position involves conducting intake assessments for clients who have been deemed eligible by My Aged Care. The Intake Officer evaluates the needs, capabilities and preferences of clients, developing personalised task lists that promote independence, safety and quality of life. The position provides day to day support for the Home Care Services Team by ensuring all client data is updated and referrals are processed in a timely manner. Working alongside other administration support staff to escalated and concerns around waitlist and client activity to the leadership team.

The position provides day to day support for the Home Care Services Team by ensuring all client data is updated and referrals are processed in a timely manner. Working alongside other administration support staff to escalated and concerns around waitlist and client activity to the leadership team. The role requires a client-centred approach, excellent communication skills, and an understanding of the CHSP and HACC-PYP guidelines. By regularly reviewing and updating task lists, the Intake Officer ensures that services remain responsive to the evolving needs of clients, helping them to maintain their independence and well‑being.

The position will include the preparation of reports for management relating to relevant policies and procedures and funding.

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including:

• Staff health and wellbeing programs
• Career development and education opportunities
• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible Working Arrangements
• Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Your New Division

The Community and Continuing Care Division provides a broad range of high-quality, person-centred care programs and services to consumers in inpatient, outpatient, and community settings. Each service within the division is designed to ensure holistic care and improve the overall well‑being of our patients and communities.

The Community Services team is dedicated to enhancing the health and wellbeing outcomes of the communities in the Loddon Mallee with six regional offices. This team includes: Aged Care Assessment undertaken on behalf of My Aged Care; Community Allied Health; Community Care; Carer Support and Community Nursing & Home Care.

The Continuing Care team delivers high-quality services across the Loddon Mallee region including: Dental Care; Chronic Disease Management; Outpatient Rehabilitation; Support for People Transitioning Home; Diabetes Management and Geriatric Management and Assessment.

The Allied Health team provides comprehensive, high-quality care across the continuum, including expert services in: audiology, dietetics, exercise physiology, occupational therapy, physiotherapy, podiatry, psychology, social work, speech pathology and allied health assistants who work with these disciplines.

The Geriatric Medicine Team includes Geriatricians, Rehabilitation physicians, Palliative care physicians, registrars and junior medial staff. The Team work across inpatients, outpatients and home settings.

In addition, the Community and Continuing Care Division holds the professional portfolio of Chief Allied Health Officer. The Chief Allied Health Officer and allied health discipline managers provide professional governance for all allied health across Bendigo Health.

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Interested?

Need more information? Please contact Monique Schajermann, Community Home Care Services on 03 5454 8*** for a confidential discussion.

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Careers Video Reference:

Welcome to Bendigo Health

Act with RespectX | We are proud to be a RespectX Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more: www.respectx.com.au