Intake & Case Manager, Social Health & Wellbeing

Exodus Foundation; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Mental Health Days

Professional development

Supervision & support

Collaborative culture

Job summary

The Rev. Bill Crews Foundation (BCF) in Sydney seeks a compassionate Intake Case Worker to support clients accessing our social health services. You will assess needs, provide short-term case management and connect people with internal and external supports.

Reporting to the Client Services Coordinator, you’ll work with a multidisciplinary team, maintain confidential client records and build relationships with community organisations to help people achieve stability.

Qualifications

• Tertiary qualifications in Social Work, Community Services, Social Science, Welfare or a related discipline.
• Minimum two years' experience working with vulnerable individuals and families within community services, housing, homelessness, health or related sectors.
• Demonstrated understanding of case management principles and client-centred practice.
• Knowledge of housing pathways, community resources and referral networks.
• Experience supporting clients experiencing mental health concerns and/or AOD issues.
• Excellent communication, interpersonal and relationship-building skills.
• Strong administration and case note documentation capabilities.
• Experience using client management systems such as Penelope, SharePoint or similar platforms.
• Current Working with Children Check and National Police Check (or willingness to obtain).

Responsibilities

• Be the first point of contact for new and returning clients, conducting intake and needs assessments.
• Provide short-term, strengths-based case management focused on practical outcomes.
• Connect clients with internal services including meals, healthcare, dental services, social support programs and community initiatives.
• Facilitate referrals to external services including housing, mental health, family support and AOD programs.
• Advocate on behalf of clients where appropriate to assist with accessing essential services and support.
• Maintain accurate, confidential and timely client records.
• Build and maintain relationships with community organisations and referral partners.
• Participate in team meetings, supervision and ongoing professional development activities.
• Work collaboratively with staff and volunteers across BCF's frontline services.

Skills

Empathy

Communication

Interpersonal skills

Organization

Documentation

Teamwork

Education

Tertiary qualifications in Social Work / Community Services / Social Science

Tools

Penelope

SharePoint

Job description

The Rev. Bill Crews Foundation (BCF) in Sydney seeks a compassionate Intake Case Worker to support clients accessing our social health services. You will assess needs, provide short-term case management and connect people with internal and external supports.

Reporting to the Client Services Coordinator, you’ll work with a multidisciplinary team, maintain confidential client records and build relationships with community organisations to help people achieve stability.