SPE / Intake Administration Officer

State Government of Victoria, Australia; City of Wodonga; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Competitive salary

Salary packaging options

Dynamic work environment

Collaborative team culture

Learning and growth opportunities

Job summary

The Intake Administration Officer role at the State Government of Victoria, Australia, focuses on telephone intake and screening for newly referred clients accessing allied health and community services. You will engage with clinical staff to determine referral priority and ensure timely access to appropriate services.

The position is fixed term part time, with emphasis on accuracy, empathy, and high-quality client interaction.

Qualifications

• Proven keyboard and computer skills with Word, Excel, and Outlook.
• Experience using patient administration systems.
• Positive, empathetic and professional approach to processing referrals.
• Ability to prioritise a busy workload and meet deadlines.

Responsibilities

• Provide telephone intake and screening for newly referred clients.
• Determine referral priority and facilitate timely access to services.
• Collaborate with clinical staff and team leader to manage referrals.

Skills

Keyboard skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Patient administration systems

Job description

• Competitive salary plus generous salary packaging options
• Dynamic work environment and collaborative team culture
• Comprehensive learning and growth opportunities

About the role

The Intake Administration Officer will be a valued member of the Support Services Administration Team. The Intake Administration Officer's primary function is to provide telephone intake and screening for newly referred clients accessing allied health and community services. The Intake Administration Officer works closely with clinical staff and the Intake and Single Point of Entry Team Leader to effectively engage, screen, determine the referral priority and provide timely client access the appropriate services.

We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity.

• Demonstrated and maintained highly developed keyboard and computer skills in Microsoft Word, Excel, Outlook and experience using patient administration systems.
• Ability to provide a positive, empathetic and professional attitude in processing referrals while managing client expectations in responding to the client's immediate needs.
• Ability to adapt to change and committed to quality improvement, able to explore new ways of working in line with developments in technology, service delivery and funding requirements.
• Demonstrated ability to prioritise a busy workload and ensure deadlines are met.

Employment Type: This is a Fixed Term part time opportunity.

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

Are you ready to become part of our team?

To uncover compelling reasons to embark on this career journey with us and become part of our fantastic team, please refer to our Candidate Information Pack.

Salary and terms will be in accordance with the relevant state EBA or Award.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders.

Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice: All healthcare workers must be fully vaccinated or hold an approved medical contraindication certificate. Successful candidates will need to provide documentation of their COVID-19 and flu vaccination status.

Applications close Friday 16 October 2026 at 11.59pm