Insurance & Warranty Coordinator - Full-Time Flexible Hours

Shadforth; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Permanent, full-time position

38 hours per week

Onsite gym and wellbeing initiatives

Career development opportunities

Family-owned business

Job summary

Shadforth, a long-established civil construction company on the Sunshine Coast, seeks an Insurance and Warranty Coordinator for our Forest Glen workshop. This full-time, 38-hour-per-week role coordinates insurance and warranty claims across the fleet, ensuring accurate documentation and timely completion.

You will liaise with insurers and internal teams, manage claim progress, and support process improvements in a busy, hands-on workshop environment.

Qualifications

• Experience in warranty administration, insurance claims, dealership service administration or a similar role.
• Understanding of insurance and/or warranty processes.
• Strong organisational skills and attention to detail.
• Excellent communication skills and confidence liaising with internal and external stakeholders.
• Proficiency in Microsoft Office, particularly Excel.
• A practical approach to problem-solving and managing competing priorities.
• Candidates must hold a current Australian Manual Drivers licence.

Responsibilities

• Coordinate insurance and warranty claims from lodgement through to finalisation.
• Liaise with insurers, brokers, assessors, dealerships, suppliers and internal teams.
• Gather and review repair quotes, job cards, invoices and supporting documentation.
• Track claim progress, approvals, payments and outstanding matters.
• Maintain accurate claims registers, records and reports.
• Work with workshop and finance teams to reconcile claims, payments and warranty credits.
• Follow up outstanding claims and assist with improving administrative processes.

Skills

Organised

Attention to detail

Communication

Microsoft Excel

Problem solving

Tools

MS Office

Job description

Shadforth, a long-established civil construction company on the Sunshine Coast, seeks an Insurance and Warranty Coordinator for our Forest Glen workshop. This full-time, 38-hour-per-week role coordinates insurance and warranty claims across the fleet, ensuring accurate documentation and timely completion.

You will liaise with insurers and internal teams, manage claim progress, and support process improvements in a busy, hands-on workshop environment.