Insurance Broker

Insure Group Pty Ltd; Brisbane; Remote; AUD 70,000 - 90,000; Full time

Job summary

Insure Group Pty Ltd is seeking a General Insurance Broker to support clients across the full policy lifecycle in a fully remote, work-from-home role. You will manage inbound and outbound calls, answer policy queries, coordinate quotations, and handle endorsements and renewals while maintaining accurate client records.

The role emphasises strong customer service, clear communication, and relationship-building skills, with a preference for those with commercial lines experience including trucks

Qualifications

• Experience as a general insurance broker.
• Confidence handling inbound and outbound client calls.
• Strong customer service and relationship-building skills.
• Friendly manner and clear communication style.
• Commercial lines experience with trucks, plant and machinery, or business packs.
• Steadfast Insight or SCTP experience is advantageous.

Responsibilities

• Handle inbound and outbound client calls with confidence and professionalism.
• Answer policy queries and provide clear information to clients.
• Take accurate quote details and coordinate policy quotations.
• Process policy endorsements and renewals efficiently.
• Follow up clients to progress enquiries, quotations and renewals.
• Maintain accurate client and policy records.
• Support the delivery of timely, reliable service across general insurance products.

Skills

General insurance broker

Inbound/outbound calls

Customer service

Relationship building

Clear communication

Commercial lines experience

Truck/plant/machinery experience

Business packs experience

Steadfast SCTP experience

Job description

Join an insurance broking team as a General Insurance Broker, supporting clients across the full policy lifecycle. You will build strong client relationships while providing responsive advice, managing policy requirements and delivering high-quality customer service across inbound and outbound communications. This is a fully remote, work-from-home role.

Key responsibilities

Handle inbound and outbound client calls with confidence and professionalism

Answer policy queries and provide clear information to clients

Take accurate quote details and coordinate policy quotations

Process policy endorsements and renewals efficiently

Follow up clients to progress enquiries, quotations and renewals

Maintain accurate client and policy records

Support the delivery of timely, reliable service across general insurance products

What we're looking for

Experience as a general insurance broker

Confidence handling inbound and outbound client calls

Strong customer service and relationship-building skills

Friendly manner and clear communication style

Commercial lines experience, particularly with trucks, plant and machinery, or business packs, is highly regarded

Steadfast Insight or SCTP experience is advantageous