Insurance Admin & Client Services Specialist

Aon; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Two Global Wellbeing Days

Smart Working

Comprehensive benefits package

Job summary

Aon is seeking an Insurance Administration Support to provide administrative and operational support to Client Executives, Client Managers, and Senior Brokers across diverse client portfolios. You will gain valuable exposure to the insurance industry while developing your technical knowledge, relationship management skills, and understanding of client needs.

This hybrid role offers flexibility to work from home and from our Aon office, fostering collaboration, learning, and professional growth

Qualifications

• Recent university graduates looking to start their professional career
• Individuals with customer service, administration, banking, hospitality, retail, or professional services experience
• Candidates interested in developing a career in insurance and risk management
• Professionals seeking a role with structured learning, mentorship, and career progression opportunities

Responsibilities

• Provide administrative and operational support to Client Executives, Client Managers, and Senior Brokers in servicing a diverse portfolio of clients.
• Build and maintain positive relationships with clients by responding to enquiries and providing exceptional service via phone, email, virtual meetings and virtual or face-to-face interactions.
• Participate in the end-to-end insurance renewal process, including pre-renewal planning, preparation of renewal documentation, quotations, endorsements, certificates of currency, cancellations, and renewal reports.
• Prepare premium calculations and invoice instructions, ensuring accuracy and attention to detail, will providing clear invoicing instructions to support the timely and accurate processing of client invoices within agreed service standards.
• Assist with the coordination and management of new business opportunities, client tenders, and insurer submissions.
• Attend client meetings to gain exposure to insurance broking and develop a strong understanding of client needs, risks, and business objectives.
• Collaborate with underwriters, insurers, and internal teams to obtain information, and ensure seamless service delivery.
• Develop an understanding of insurance products, industry trends, and risk management solutions through ongoing learning and practical experience.
• Maintain accurate client records and documentation while ensuring compliance with internal processes and regulatory requirements.
• Proactively identify opportunities to improve processes, enhance efficiencies, and contribute to team success.
• Manage stakeholder relationships with Client Managers, Client Executives, Senior Brokers, Underwriters, and other business partners.
• Support the delivery of tailored insurance solutions that meet clients' changing business needs.
• Contribute to a collaborative team culture that values trust, accountability, inclusion, and continuous improvement.
• Enhance the client experience by delivering outstanding customer service and demonstrating a genuine commitment to client success.

Job description

Aon is seeking an Insurance Administration Support to provide administrative and operational support to Client Executives, Client Managers, and Senior Brokers across diverse client portfolios. You will gain valuable exposure to the insurance industry while developing your technical knowledge, relationship management skills, and understanding of client needs.

This hybrid role offers flexibility to work from home and from our Aon office, fostering collaboration, learning, and professional growth