Instructors - Treetops Adventure Yeodene

Treetops Adventure Group; Colac; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Work life balance

Employee discounts across the company

Job summary

Treetops Adventure in Colac is seeking Instructors to join the team at the Yeodene site. The role involves delivering exceptional customer service and conducting safety briefings for our adventurous activities. Instructors will ensure a safe and enjoyable experience for all participants, requiring a Working with Children Check.

We offer competitive remuneration, employee discounts, and flexibility in work availability including weekends. This is a unique opportunity to work within a team dedicated to providing extraordinary outdoor experiences.

Qualifications

• Ability to deliver exceptional customer service.
• Knowledge of safety procedures and equipment requirements.
• Capability to respond to emergencies and participant rescues.

Responsibilities

• Deliver exceptional customer service and assist guests.
• Conduct safety briefings and ensure participants understand procedures.
• Fit and inspect safety equipment to ensure safe operations.
• Monitor participants and provide support during activities.
• Complete daily operational and safety checks.
• Respond to incidents and emergencies.
• Assist with park opening and closing procedures.
• Maintain cleanliness and presentation of the park.

Skills

Customer service

Safety procedures knowledge

Emergency response

Education

Working with Children Check

Job description

Instructors - Treetops Adventure Yeodene

Treetops Adventure forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand.

As a business, we empower our employees to do what they do best – deliver extraordinary experiences.

Treetops Adventure joined the family in December 2021 and is scaling new heights, providing challenges for adventure seekers at all levels. Currently we have 16 locations around Australia. Treetops Adventures feature exciting and challenging obstacle courses high up in the tree canopy, that will have all the family swinging, leaping, climbing, and flying through the forest.

About the role

We are on the hunt for Instructors to join the team at our Yeodene site. You will be flying high in the sky on ropes courses and outdoor adventure experiences. You will have flexibility in your work availability including weekends.

You will hold a Working with Children Check.

Key Responsibilities

• Deliver exceptional customer service and assist guests with activity information and bookings
• Conduct safety briefings and ensure participants understand procedures and equipment requirements
• Fit and inspect safety equipment, ensuring all activities operate safely and efficiently
• Monitor participants throughout activities and provide support when required
• Complete daily operational, safety and equipment checks in accordance with company procedures
• Respond to incidents and emergencies, including participant rescues where required
• Assist with park opening and closing procedures
• Maintain the cleanliness, presentation and general upkeep of the park and facilities

Benefits and perks

• Competitive remuneration
• Work life balance
• Employee discounts across the company

At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.