Instructors - Treetops Adventure Western Sydney

Experience Co; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive remuneration

Work life balance

Employee discounts across the company

Job summary

Experience Co is seeking enthusiastic Instructors for our Treetops Adventure Western Sydney site in Abbotsbury. You will guide guests through ropes courses and outdoor experiences, with weekend flexibility and a focus on safety and high-quality service.

Candidates must hold a Working with Children Check and First Aid/ CPR. The role involves teamwork, strong communication, and maintaining equipment and facilities to ensure a memorable adventure for all guests.

Qualifications

• Working with Children Check required.
• First Aid and CPR certifications required.

Responsibilities

• Deliver exceptional customer service and assist guests with activity information and bookings.
• Conduct safety briefings and ensure participants understand procedures and equipment requirements.
• Fit and inspect safety equipment and ensure activities operate safely.
• Monitor participants throughout activities and provide support when required.
• Complete daily operational, safety and equipment checks according to procedures.
• Respond to incidents and emergencies, including participant rescues when required.
• Assist with park opening and closing procedures.
• Maintain park and facilities in clean and presentable condition.

Skills

Customer service

Safety awareness

Guest support

Education

Working with Children Check

First Aid/CPR Certification

Job description

Instructors - Treetops Adventure Western Sydney

Treetops Adventure forms a part of the Experience Co. group (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees to do what they do best – deliver extraordinary experiences.

Treetops Adventure joined the family in December 2021 and is scaling new heights, providing challenges for adventure seekers at all levels. Currently we have 16 locations around Australia. Treetops Adventures feature exciting and challenging obstacle courses high up in the tree canopy, that will have all the family swinging, leaping, climbing, and flying through the forest.

About the role

We are on the hunt for Instructors to join the team at our Western Sydney site located in Abbotsbury! You will be flying high in the sky on ropes courses and outdoor adventure experiences. You will have flexibility in your work availability including weekends.

You will hold a Working with Children Check as well as First Aid and CPR.

Key Responsibilities include:

• Deliver exceptional customer service and assist guests with activity information and bookings
• Conduct safety briefings and ensure participants understand procedures and equipment requirements
• Fit and inspect safety equipment, ensuring all activities operate safely and efficiently
• Monitor participants throughout activities and provide support when required
• Complete daily operational, safety and equipment checks in accordance with company procedures
• Respond to incidents and emergencies, including participant rescues where required
• Assist with park opening and closing procedures
• Maintain the cleanliness, presentation and general upkeep of the park and facilities

Benefits and perks

• Competitive remuneration
• Work life balance
• Employee discounts across the company

At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace