Inside Sales Representative

Jobtailor; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

Jobtailor in Sydney is seeking an account manager to manage a portfolio of customers, deliver proactive engagement via phone, email, and digital channels, and drive revenue growth.

You will focus on small to mid-sized deals, identify cross-sell and upsell opportunities, and collaborate with account managers on escalations and transitions while maintaining accurate forecasting and CRM updates.

Qualifications

• Background check required.

Responsibilities

• Manage a portfolio of customers allocated through established segmentation criteria.
• Deliver proactive customer engagement through phone, email, and digital channels.
• Drive customer satisfaction, retention, and portfolio growth.
• Identify cross-sell, upsell, and reactivation opportunities.
• Build and maintain a pipeline across assigned accounts.
• Focus on small to mid-sized deals, repeat business, and volume-based growth.
• Use segmentation metrics including financial value, profitability, opportunity, and momentum to prioritize activity.
• Maintain accurate customer discussions and forecasting.
• Deliver low-cost-to-serve account coverage using rules-based segmentation and engagement models.
• Collaborate with Account Managers on escalations, account transitions, and growth opportunities.
• Conduct outbound calls, digital marketing, and email outreach.
• Follow up on proposals, discussions, and opportunities.
• Monitor account conduct and portfolio trends for early risk signals.
• Maintain customer interactions, pipeline progress, and forecast updates in CCRIS or CRM.
• Process inbound enquiries and provide quick turnaround responses.
• Review portfolio segmentation monthly and prioritize activities.
• Conduct pipeline reviews and forecasting updates.
• Execute targeted campaigns such as vendor programs, seasonality, and new product lines.
• Meet KPIs including revenue growth, share of wallet, conversion rates, contribution margin improvement, and profitability management.

Skills

Customer Engagement

Portfolio Management

Pipeline Development

KPI Achievement

Segmentation Analysis

Cross-Selling

Upselling

Forecasting

Account Coverage

Digital Marketing

Proposal Follow-Up

Risk Monitoring

Campaign Execution

Revenue Growth

Collaboration

Communication

Proactive Engagement

Problem-Solving

Customer Focus

Segmentation Criteria

Account Management

Volume-Based Growth

Profitability Management

Customer Retention

CCRIS

CRM

Tools

CCRIS

CRM

Job description

• Manage a portfolio of customers allocated through established segmentation criteria


• Deliver proactive customer engagement through phone, email, and digital channels


• Drive customer satisfaction, retention, and portfolio growth


• Identify cross-sell, upsell, and reactivation opportunities


• Build and maintain a pipeline across assigned accounts


• Focus on small to mid-sized deals, repeat business, and volume-based growth


• Use segmentation metrics including financial value, profitability, opportunity, and momentum to prioritize activity


• Maintain accurate customer discussions and forecasting


• Deliver low-cost-to-serve account coverage using rules-based segmentation and engagement models


• Collaborate with Account Managers on escalations, account transitions, and growth opportunities


• Conduct outbound calls, digital marketing, and email outreach


• Follow up on proposals, discussions, and opportunities


• Monitor account conduct and portfolio trends for early risk signals


• Maintain customer interactions, pipeline progress, and forecast updates in CCRIS or CRM


• Process inbound enquiries and provide quick turnaround responses


• Review portfolio segmentation monthly and prioritize activities


• Conduct pipeline reviews and forecasting updates


• Execute targeted campaigns such as vendor programs, seasonality, and new product lines


• Meet KPIs including revenue growth, share of wallet, conversion rates, contribution margin improvement, and profitability management

Requirements

• Experience, qualifications, certifications, software proficiency, and language requirements are not specified in the posting


• Successful completion of a background check is required

Core Competencies

Demonstrates expertise in customer engagement and portfolio management, focusing on driving satisfaction, retention, and growth through effective communication and strategic account management.

Highest-signal resume keywords

• Customer Engagement


• Portfolio Management


• Pipeline Development


• KPI Achievement


• Segmentation Analysis

Hard Skills

• Customer Satisfaction


• Cross-Selling


• Upselling


• Forecasting


• Account Coverage


• Digital Marketing


• Proposal Follow-Up


• Risk Monitoring


• Campaign Execution


• Revenue Growth

Soft Skills

• Collaboration


• Communication


• Proactive Engagement


• Problem-Solving


• Customer Focus

Industry Keywords

• Segmentation Criteria


• Account Management


• Volume-Based Growth


• Profitability Management


• Customer Retention

Tools & Technologies

• CCRIS


• CRM