Inside Sales & Digital Campaigns Specialist

Fulcrum

Sydney

On-site

AUD 90,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Superannuation

Growth opportunities

Direct access to GM

Job summary

Fulcrum in Sydney is hiring a customer success/inside sales professional to lead digital adoption with a portfolio of hundreds of existing customers. Reporting to the Head of eCommerce, you will shift spend from manual orders to online platforms and balance outbound calls with targeted campaigns.

Using Klaviyo, you will craft segments and copy, onboard new users, prepare quotes, and report on adoption and revenue growth.

Qualifications

2+ years in a commercial role with real time spent on the phone.
Outbound calling to warm accounts and consistent discipline.
Experience building segments and writing copy in email platforms (Klaviyo/Mailchimp/HubSpot).
Commercial instinct: identify growth opportunities in accounts.
CRM literacy and quick adaptation to new systems.

Responsibilities

Run a proactive call cycle across a portfolio of several hundred existing customers.
Build and run your own campaigns in Klaviyo, segmenting by buying behaviour, region and opportunity, and writing the copy yourself.
Use campaign data to decide where your time goes, prioritising accounts that open emails.
Onboard customers onto the ordering platform and walk them through their first orders personally.
Prepare quotes using the online quoting tool and follow them through to order.
Service by phone customers who will never buy online to maintain relationships.
Reignite dormant accounts that have gone quiet through lack of contact.
Report on what is working, what is blocking adoption, and where the platform needs to improve.