Inside Sales & Customer Service - Printing

Labelplus Qld; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Job summary

Label Plus is seeking a Printing Internal Sales / Customer Service professional on a full-time basis on the Northern Gold Coast. You will report to the Sales Manager and play a key role in maintaining customer relationships, coordinating orders, and ensuring high service levels throughout fulfillment.

Monday–Friday, 38 hours. You will liaise with Sales, Pre-Press and Production to align customer requirements with specifications, monitor orders, and proactively resolve enquiries while maintaining

Qualifications

• Minimum of three years' experience in a customer service role.
• Experience in the print, packaging or label manufacturing industry is advantageous.
• Strong Microsoft & Adobe skills and confidence working with business systems.
• Ability to work independently, show initiative and respond promptly to customer needs.
• Excellent organisational, analytical and interpersonal skills.

Responsibilities

• Establish and maintain positive, constructive relationships with customers.
• Manage customer orders and monitor order progress, providing timely updates and solving queries.
• Liaise with Sales, Pre-Press and Production to coordinate customer requirements and ensure orders meet specifications.
• Review and coordinate customer demand and print requirements.
• Maintain accurate customer information and communicate order updates with Production and Supply Chain.
• Respond to customer enquiries and coordinate with internal departments for timely resolutions.
• Identify opportunities to improve the customer experience and order processing efficiency.

Skills

Customer service

Microsoft Office

Adobe Creative Suite

Communication

Organisational skills

Tools

Microsoft Office

Adobe Creative Suite

Job description

Label Plus is seeking a Printing Internal Sales / Customer Service professional on a full-time basis on the Northern Gold Coast. You will report to the Sales Manager and play a key role in maintaining customer relationships, coordinating orders, and ensuring high service levels throughout fulfillment.

Monday–Friday, 38 hours. You will liaise with Sales, Pre-Press and Production to align customer requirements with specifications, monitor orders, and proactively resolve enquiries while maintaining