Injury Management and Wellbeing Coordinator

MiCare Sdn Bhd; Melbourne; Hybrid; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing portal access

Flexible working arrangements

Hybrid work options

Multicultural team

Professional development

Employee Assistance Program

Job summary

MiCare is seeking an organised injury management professional to coordinate return to work cases and wellbeing initiatives across Victoria and Queensland. This part-time role offers three or four days per week with flexible pattern agreed with the successful candidate.

You will report to the Health, Safety and Wellbeing Business Partner and support employees through recovery, liaising with insurers, managers and practitioners to manage claims and create suitable duties.

Qualifications

• Completion of recognised Return to Work Coordinator training or equivalent relevant training.
• At least two years of practical experience in return to work and injury management, including case coordination, employee contact, suitable duties planning and insurer liaison.
• Strong organisational skills with the ability to manage multiple cases, monitor deadlines and maintain clear plans and records.
• Excellent interpersonal and communication skills with diverse backgrounds.
• Sound judgement with confidentiality and escalation when needed.
• Qualifications in injury management, OH&S or related fields are highly regarded.

Responsibilities

• Coordinate day-to-day injury management and return to work cases with supportive contact.
• Assist employees and managers with workers compensation claims and insurer liaison.
• Develop, coordinate and review Return to Work Plans and Wellbeing Plans.
• Monitor medical certificates, capacity, milestones and timelines.
• Support employees returning to work after non-work injuries or extended absence.
• Maintain confidential case records and provide progress updates to the partner.
• Coordinate wellbeing activities and campaigns across the workforce.

Skills

Return to Work Coordination

Case Management

Stakeholder Liaison

Interpersonal Skills

Confidentiality

Organisation

Education

Return to Work Coordinator training

Occupational Health and Safety

Human Resources

Job description

Make a meaningful difference supporting our people through recovery and promoting wellbeing at work.

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

We're looking for an organised and empathetic injury management professional who combines a people-first approach with practical case coordination skills. Based in Victoria, this part-time opportunity offers flexibility to work three or four days per week, with the working pattern agreed with the successful candidate.

Reporting to the Health, Safety and Wellbeing Business Partner, you will support employees experiencing work-related and non-work-related injuries and illnesses, coordinate safe and sustainable returns to work and help deliver employee wellbeing initiatives across Victoria and Queensland. Working closely with employees, managers, People Services, insurers and treating practitioners, you will:

• Coordinate day-to-day injury management and return to work cases, maintaining supportive contact with employees throughout their recovery
• Assist employees and managers with workers compensation claims, documentation and liaison with insurers in Victoria and Queensland.
• Develop, coordinate and review Return to Work Plans and Wellbeing Plans, including suitable duties, graduated hours and workplace adjustments.
• Monitor medical certificates, work capacity, recovery milestones and review dates, following up outstanding actions and identifying barriers to recovery
• Support employees returning to work following non-work-related injury, illness or extended absence
• Maintain accurate, confidential case records and provide progress updates, escalating complex matters to the Health, Safety and Wellbeing Business Partner
• Coordinate wellbeing activities, education and awareness campaigns that encourage participation across our diverse workforce

What We’re Looking For

You understand that effective injury management requires compassion, clear communication and consistent follow-through. You build trusted relationships, manage competing priorities and approach sensitive conversations with care and professionalism. You will bring:

• Completion of recognised Return to Work Coordinator training or equivalent relevant training.
• At least two years of practical experience in return to work and injury management, including case coordination, employee contact, suitable duties planning and insurer liaison.
• Strong organisational skills, with the ability to manage multiple cases, monitor deadlines and maintain clear plans and records.
• Excellent interpersonal and communication skills, including the ability to work respectfully with people from diverse backgrounds.
• Sound judgement, a strong commitment to confidentiality and the ability to recognise when complex matters require escalation.
• Qualifications in injury management, occupational health and safety, occupational rehabilitation, human resources or a related field will be highly regarded.

Experience in aged care or community services, Victorian and Queensland workers compensation processes, non-work-related absence management or employee wellbeing initiatives would also be an advantage.

Why MiCare?

• Save on tax with generous salary packaging benefits, novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal, access discounts on everyday items.
• Flexible working arrangements, hybrid work and office location options, where available.
• Make a direct difference, help employees navigate recovery, rebuild confidence and return to work safely.
• Bring variety to your work, combine injury management and return to work coordination with employee wellbeing initiatives.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us, access professional development and work closely with our Health, Safety and Wellbeing Business Partner.
• Support for your wellbeing, access our Employee Assistance Program and employee wellness portal, alongside flexible working arrangements that support work life balance.

The successful applicant must hold current Australian work rights, satisfactorily complete all required pre-employment checks, including a National Police Check and have capacity to travel to MiCare locations as required.

Applications Close:

Sunday, 1 November 2026, 5:00 pm