Injury Management Advisor

Serco; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangements

Health and wellbeing programs

Career development and growth

Job summary

Serco is seeking an Injury Management Advisor to support contracts across Victoria, South Australia and New Zealand. This hybrid role can be based in Melbourne or Adelaide, focusing on managing workers' compensation and returning employees to work safely.

You will provide specialist injury management advice, coordinate comprehensive return-to-work plans and collaborate with insurers and healthcare professionals to deliver positive outcomes for Serco's people and contracts.

Qualifications

• Experience managing workers' compensation and injury management.
• Strong knowledge of workers' compensation legislation and current practices.
• Experience developing and coordinating return-to-work plans with external providers.

Responsibilities

• Manage workers' compensation and injury management cases in line with legislation and Serco requirements.
• Develop, coordinate and monitor tailored return-to-work plans for recovery.
• Liaise with insurers, healthcare professionals and rehabilitation providers to achieve positive outcomes.
• Provide advisory support to site leaders on injury management and return-to-work practices.
• Maintain accurate case records and ensure regulatory reporting compliance.

Skills

Injury management

Workers' comp

Stakeholder mgmt

Communication

Return-to-work planning

Education

Allied health degree

Tools

Solv Injury

Job description

Join a team of 10,000+ professionals across Asia Pacific (APAC) and discover a workplace full of opportunity, purpose and career development. This is a hybrid role that can be based from either our Melbourne or Adelaide Corporate office.

At Serco, we’re committed to supporting your professional growth and wellbeing, with flexible benefits designed to support you at every stage of your career, including:

• A supportive and inclusive workplace where everyone feels valued
• Opportunities for career development and professional growth
• Flexible hybrid working arrangements to support work-life balance
• Access to health and wellbeing programs
• Competitive salary and benefits package
• The opportunity to contribute to the work of a global leader in public services

Make an impact at Serco

As an Injury Management Advisor, supporting our contracts across Victoria, South Australia and New Zealand, you'll play an important role in helping colleagues recover from workplace injuries and achieve safe, sustainable return-to-work outcomes.

Reporting to the Injury Services Manager, you'll provide specialist injury management advice and support across a diverse portfolio of contracts. You'll manage workers' compensation cases, develop and coordinate effective return-to-work strategies, and work collaboratively with internal stakeholders, insurers, healthcare professionals and rehabilitation providers to support positive outcomes for our people.

Through your expertise and guidance, you'll help strengthen injury management practices, support our people throughout their recovery and contribute to healthier, safer workplaces across Serco.

As an Injury Management Advisor, you'll make a difference by:

• Managing workers' compensation and injury management cases in accordance with relevant legislation, best practice and Serco requirements
• Developing, coordinating and monitoring tailored return-to-work plans to support safe and sustainable recovery
• Building effective relationships with insurers, healthcare professionals and rehabilitation providers to achieve positive outcomes
• Providing specialist advice, coaching and guidance to site leaders and teams on injury management and return-to-work practices
• Maintaining accurate case management records and ensuring compliance with legislative and reporting requirements
• Contributing to initiatives that strengthen workplace health, safety and injury prevention across our contracts

Serco is a place for you

You could be a great fit if you have:

• Demonstrated experience in workers' compensation and injury management, with an allied health background highly regarded
• Strong understanding of workers' compensation legislation and contemporary injury management practices
• Experience developing and coordinating return-to-work plans and liaising with external healthcare providers
• Excellent communication, negotiation and stakeholder management skills, with the ability to build effective relationships across different levels of an organisation
• Strong problem-solving and analytical skills, with the ability to work autonomously and collaboratively
• Qualifications in Occupational Therapy, Occupational Health and Safety, Physiotherapy, Psychology, Nursing or a related health science discipline (highly desirable, but not essential)
• Experience using Solv Injury or similar case management systems (desirable)
• Willingness and ability to travel to metropolitan sites as required
• Current Class C driver's licence

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We work alongside governments around the world, delivering essential public services that make a difference in people's lives. Our work touches millions of people across Australia, New Zealand and Hong Kong, offering unique opportunities to apply your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We value diversity and inclusion and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans and people with disability.

You'll also have the opportunity to connect with our Employee Networks, led by colleagues who are passionate about creating a workplace where everyone feels a sense of belonging.