Infrastructure Storage & Backup

Infosys Limited; Sydney; Hybrid; AUD 72,000 - 120,000; Full time

Benefits offered by this job

Income protection

Parental leave

Volunteer leaves

EAP

Hybrid work

Health insurance discount

Gym membership

Salary packaging

Novated leasing

Job summary

Infosys Limited in Sydney, Australia invites an experienced Infrastructure Consultant – Backup to join our team. The role leads 24x7 backup and restore operations, owns backup policy and scheduling, and collaborates with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.

The position offers hybrid working arrangements, continuous opportunities to optimize backup solutions, and exposure to industry-leading technologies within a globally trusted digital

Qualifications

• Experience in ITIL processes and handling P1/P2 incidents.
• Strong analytical and troubleshooting abilities with ownership.
• Excellent verbal and written communication with stakeholders.
• Ability to identify automation opportunities and drive improvements.
• Willingness to learn new backup technologies and adapt quickly.

Responsibilities

• Lead 24x7 backup and restore operations across platforms.
• Own backup policy, schedule, retention and testing.
• Coordinate with Oracle, SQL, storage and server teams for recoverability.
• Manage incidents, changes, problems and service requests for backup.
• Drive daily backup health reporting and governance.
• Support critical restore events and DR exercises.
• Lead discussions to implement optimal backup solutions.
• Maintain accurate configuration and CMDB records.
• Train colleagues on backup operations and runbooks.
• Contribute inputs for RFPs and transition plans.
• Drive automation for triage, reporting and self-healing.

Skills

ITIL processes

Analytical skills

Incident management

Communication skills

Automation opportunities

Adaptability

Troubleshooting

Tools

NetApp

Dell EMC NetWorker

Oracle RMAN

Backup monitoring

Restore validation

Policy management

Job description

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Role Description

Are you passionate about leading transformative technology strategies? We’re looking for an Infrastructure Consultant – Backup to join our team

Location

Sydney, Australia

Salary

AUD 108,571 – 119,893 Annual Gross. Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements

Hybrid, reviewed case-by-case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities

• Lead 24x7 backup and restore operations covering Networker, RMAN and related enterprise backup platforms.
• Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management.
• Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.
• Manage incident, change, problem and service request activities for backup and recovery services.
• Drive daily backup health reporting, missed backup governance, capacity utilisation and remediation tracking.
• Support critical restore events, P1/P2 incidents, DR exercises and RCA/permanent corrective action processes.
• Lead discussions with business teams/SMEs to understand recovery requirements and implement optimal backup solutions.
• Ensure accurate configuration, asset and knowledge records in ServiceNow/CMDB.
• Prepare shift rosters for L1 team members and ensure smooth 24x7 backup monitoring coverage.
• Train L1/L2/L3 colleagues on backup operations, restore procedures and customer-specific runbooks
• Write solution/estimate inputs for RFPs and transition plans.
• Drive automation for backup failure triage, reporting, self-healing and evidence extraction.

Essential

• Experience in running operations with ITIL processes / ITIL certification preferred.
• Excellent analytical and troubleshooting skills with strong ownership during P1/P2 incidents.
• Strong verbal and written communication; able to interact with customer, tower leads and offshore teams.
• Ability to identify service improvements, automation opportunities, incident reduction and knowledge reuse.
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to transition needs.

Preferred

• Mandatory: NetApp, Dell EMC Networker, Oracle RMAN, backup monitoring, restore validation, and backup policy/schedule management.
• Intermediate Level: Linux and Windows Administration.
• Good to Have: Veritas NetBackup, IBM ISP/TSLM/ISPP, Dell EMC/Data Domain, StorageTek, cloud-native backup, ServiceNow ITSM, and automation using Ansible/Jenkins/GitHub.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”