Senior Consultant

Rashi Joshi; City of Brisbane; Hybrid; AUD 150,000 - 175,000; Full time

Job summary

Infosys is seeking a Senior Consultant to join our Brisbane team. You will lead 24x7 backup and restore operations, coordinate with Oracle/SQL teams and drive automation for backup governance in a fast-paced ITIL environment.

You will own backup policy, scheduling, testing and evidence management, while guiding L1-L3 staff and collaborating with offshore teams. Strong communication, problem solving and a readiness to learn new technologies are essential.

Qualifications

• Experience in running operations with ITIL processes.
• Excellent analytical and troubleshooting skills with strong ownership during P1/P2 incidents.
• Strong verbal and written communication; able to interact with customer, tower leads and offshore teams.
• Ability to identify service improvements, automation opportunities, incident reduction and knowledge reuse.
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to transition needs.
• Mandatory: NetApp, Dell EMC Networker, Oracle RMAN, backup monitoring, restore validation, and backup policy/schedule management.

Responsibilities

• Lead 24x7 backup and restore operations covering Networker and RMAN.
• Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management.
• Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence.
• Manage incident, change, problem and service request activities for backup and recovery services.
• Drive daily backup health reporting, missed backup governance, capacity utilisation and remediation tracking.
• Support critical restore events, P1/P2 incidents, DR exercises and RCA/permanent corrective action processes.
• Lead discussions with business teams/SMEs to understand recovery requirements and implement optimal backup solutions.
• Ensure accurate configuration, asset and knowledge records in ServiceNow/CMDB.
• Prepare shift rosters for L1 team members and ensure smooth 24x7 backup monitoring coverage.
• Train L1/L2/L3 colleagues on backup operations, restore procedures and customer-specific runbooks
• Write solution/estimate inputs for RFPs and transition plans.
• Drive automation for backup failure triage, reporting, self-healing and evidence extraction.

Skills

Analytical skills

Troubleshooting

Verbal & written communication

Automation awareness

Tools

NetApp

Dell EMC Networker

Oracle RMAN

ServiceNow ITSM

Ansible

Jenkins

GitHub

Job description

#### Senior ConsultantBrisbane City, QLD 4000Full Time#### Job descriptionAbout the Employer:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an Al-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description:• Employer: Infosys • Location – Brisbane, Australia • Vacancy address: 40 Creek St, Brisbane City Queensland 4000• Industry: Information & Communication Technology (ICT) • Occupation: Software Engineer • Job Designation: Senior consultant • Salary: 150,000- 175,000 AUD Annual Gross.Job DescriptionIf your passion is to build solutions that really make a difference to enterprises, the community, and your world, Infosys is the right place for you.Roles & Responsibilities:• Lead 24x7 backup and restore operations covering Networker, RMAN and related enterprise backup platforms. • Own backup policy, schedule, retention, job failure analysis, restore testing and audit evidence management. • Coordinate with Oracle, SQL, storage, server and application teams to ensure recoverability and SLA adherence. • Manage incident, change, problem and service request activities for backup and recovery services. • Drive daily backup health reporting, missed backup governance, capacity utilisation and remediation tracking. • Support critical restore events, P1/P2 incidents, DR exercises and RCA/permanent corrective action processes. • Lead discussions with business teams/SMEs to understand recovery requirements and implement optimal backup solutions. • Ensure accurate configuration, asset and knowledge records in ServiceNow/CMDB. • Prepare shift rosters for L1 team members and ensure smooth 24x7 backup monitoring coverage. • Train L1/L2/L3 colleagues on backup operations, restore procedures and customer-specific runbooks • Write solution/estimate inputs for RFPs and transition plans. • Drive automation for backup failure triage, reporting, self-healing and evidence extractionEssential: • Experience in running operations with ITIL processes / ITIL certification preferred. • Excellent analytical and troubleshooting skills with strong ownership during P1/P2 incidents. • Strong verbal and written communication; able to interact with customer, tower leads and offshore teams. • Ability to identify service improvements, automation opportunities, incident reduction and knowledge reuse. • Willingness and flexibility to learn new technologies, scale up quickly and adapt to transition needs.Preferred: • Mandatory: NetApp, Dell EMC Networker, Oracle RMAN, backup monitoring, restore validation, and backup policy/schedule management. • Intermediate Level: Linux and Windows Administration. • Good to Have: Veritas NetBackup, IBM ISP/TSLM/ISPP, Dell EMC/Data Domain, StorageTek, cloud-native backup, ServiceNow ITSM, and automation using Ansible/Jenkins/GitHub.Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted proile. All recruitment activity must be coordinated through the Talent Acquisition department.\"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.\"