Infrastructure Service Delivery Lead – ANZ (Hybrid)

McDonald's; Sydney; Hybrid; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

5 Weeks of Annual Leave

Flexible Work Environment

Paid Parental Leave

Birthday & Volunteer Leave

Modern Office with Sustainable Add-ons

Ongoing Professional Development

Staff Discount & Retail Discounts

24/7 Wellbeing Support

Vibrant Culture

Zusammenfassung

McDonald's in Australia/NZ seeks a Service Delivery Manager to lead the delivery of Infrastructure services across Australia and New Zealand. You will guide the Infrastructure Operations team, deliver reliable and secure technology, and collaborate with global teams and partners to drive continuous improvement.

Key responsibilities include end-to-end delivery, technical leadership, and governance across Workplace Technology, cloud and network domains, balancing operations with transformation

Qualifikationen

• Proven experience leading technology operations teams at scale.
• Ability to govern technical standards, roadmaps and design principles.
• Strong vendor and stakeholder relationship management.
• Experience with infrastructure across cloud, on-prem, identity, networking and endpoint platforms.
• Familiarity with ITIL, monitoring, resilience and automation practices.

Aufgaben

• Lead and develop the Infrastructure Operations team to deliver priorities.
• Own end-to-end delivery of Infrastructure Operations, ensuring stability and continuous improvement.
• Provide technical leadership, architecture oversight and design governance.
• Translate global strategy into executable initiatives balancing demand with transformation.
• Act as escalation point during deployments, incidents and critical events.
• Partner with stakeholders and vendors to align objectives and drive performance.

Kenntnisse

Infrastructure leadership

Vendor management

ITIL & governance

Stakeholder engagement

Architecture oversight

Jobbeschreibung

McDonald's in Australia/NZ seeks a Service Delivery Manager to lead the delivery of Infrastructure services across Australia and New Zealand. You will guide the Infrastructure Operations team, deliver reliable and secure technology, and collaborate with global teams and partners to drive continuous improvement.

Key responsibilities include end-to-end delivery, technical leadership, and governance across Workplace Technology, cloud and network domains, balancing operations with transformation