Service Delivery Manager

McDonald's; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

5 Weeks of Annual Leave

Flexible Work Environment

Paid Parental Leave

Birthday & Volunteer Leave

Modern Office with Sustainable Add-ons

Ongoing Professional Development

Staff Discount & Retail Discounts

24/7 Wellbeing Support

Vibrant Culture

Job summary

McDonald's in Australia/NZ seeks a Service Delivery Manager to lead the delivery of Infrastructure services across Australia and New Zealand. You will guide the Infrastructure Operations team, deliver reliable and secure technology, and collaborate with global teams and partners to drive continuous improvement.

Key responsibilities include end-to-end delivery, technical leadership, and governance across Workplace Technology, cloud and network domains, balancing operations with transformation

Qualifications

• Proven experience leading technology operations teams at scale.
• Ability to govern technical standards, roadmaps and design principles.
• Strong vendor and stakeholder relationship management.
• Experience with infrastructure across cloud, on-prem, identity, networking and endpoint platforms.
• Familiarity with ITIL, monitoring, resilience and automation practices.

Responsibilities

• Lead and develop the Infrastructure Operations team to deliver priorities.
• Own end-to-end delivery of Infrastructure Operations, ensuring stability and continuous improvement.
• Provide technical leadership, architecture oversight and design governance.
• Translate global strategy into executable initiatives balancing demand with transformation.
• Act as escalation point during deployments, incidents and critical events.
• Partner with stakeholders and vendors to align objectives and drive performance.

Skills

Infrastructure leadership

Vendor management

ITIL & governance

Stakeholder engagement

Architecture oversight

Job description

Could you be our next Service Delivery Manager?

At McDonald's, technology keeps the magic happening behind the scenes from the Restaurants our customers love to the corporate teams that support them. We're searching for an experienced Service Delivery Manager to lead the delivery of our Infrastructure services across Australia and New Zealand. You'll work alongside global teams, internal stakeholders and strategic partners to deliver reliable, secure and continuously improving technology that makes a real difference. It's a high-impact role with the scale, variety and challenge to match.

What you can expect on a day-to-day basis:

• Leading, coaching and developing your Infrastructure Operations team to deliver on agreed priorities, fostering a strong culture of service, performance and accountability
• Owning the end-to-end delivery of Infrastructure Operations, ensuring services are stable, monitored, supported and continuously improving
• Providing technical leadership, architecture oversight and design governance across Infrastructure and Workplace Technology
• Translating global strategy into executable initiatives, balancing operational demand with transformation and project delivery
• Acting as the key escalation point during deployments, major incidents and critical operational events, keeping calm and in control under pressure
• Partnering with business stakeholders, project teams, global product owners and technology counterparts to align and deliver on what matters
• Leading managed service providers and suppliers, owning vendor performance, service quality, cost and continuous improvement

Your keys to success:

• Proven experience leading technology operations teams and delivering operational priorities at scale
• Strong infrastructure and architecture capability across workplace technology, identity, cloud, hosting, Wintel, networking, backup and endpoint platforms
• The ability to define and govern technical standards, roadmaps and design principles that support secure, resilient and cost-effective platforms
• A solid grasp of ITIL, monitoring, patching, resilience, recovery, automation and lifecycle practices
• The confidence to influence technical direction and govern delivery outcomes through strong vendor and stakeholder relationships

Relish in the Macca's difference when you join the Golden Arches:

• Competitive Remuneration Package. We offer a total reward package of base salary, health care, long-term incentive share program and a target incentive bonus plan.
• 5 Weeks of Annual Leave. Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
• Flexible Work Environment. Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
• Paid Parental Leave. We proudly support growing families with paid parental leave top-up options, helping you take the time you need while maintaining financial stability.
• Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
• Modern Office with Sustainable Amenities. Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting.
• Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
• Macca's Staff Discount & Retail Discounts. Enjoy discounted Macca's at any restaurant across Australia and access to hundreds of retail discounts.
• Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
• A Fun & Vibrant Culture. Immerse yourself in local and Macca's only events and experiences from day one of working with us.

At Macca's, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We're committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it's our people who make us Macca's.

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we're here to help, just reach out to start the conversation.