Infrastructure Delivery Manager – Hybrid, Growth & Perks

McDonald's Australia Corporate; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive Remuneration Package

5 Weeks of Annual Leave

Flexible Work Environment (Hybrid)

Paid Parental Leave

Birthday & Volunteer Leave

Modern Thornleigh Office

Professional Development (LinkedIn)

Employee Discounts

Wellbeing Support (24/7 Sonder)

Culture & Events

Job summary

McDonald’s Australia Corporate is seeking a Service Delivery Manager to lead Infrastructure Operations across Australia and New Zealand. The role partners with global teams and stakeholders to deliver reliable, secure technology, guiding on-call incidents and major deployments.

You will drive architecture governance, oversee vendors and shape standards, while maintaining a strong service culture in a hybrid environment.

Qualifications

• Proven experience leading technology operations teams and delivering operational priorities at scale.
• Strong infrastructure and architecture capability across workplace technology, identity, cloud, hosting, Wintel, networking, backup and endpoint platforms.
• Ability to define and govern technical standards, roadmaps and design principles for secure, resilient platforms.

Responsibilities

• Lead, coach and develop Infrastructure Operations team to deliver on priorities with service excellence.
• Own end-to-end delivery of Infrastructure Operations, ensuring stability, monitoring and continuous improvement.
• Provide technical leadership, architecture oversight and design governance across Infrastructure and Workplace Technology.
• Translate global strategy into executable initiatives balancing operations with transformation projects.
• Act as escalation point during deployments, incidents and critical events.
• Partner with business stakeholders, project teams and product owners to align on priorities.
• Manage vendors and suppliers, driving performance and cost efficiencies.

Skills

Infrastructure leadership

Technology operations

Cloud & identity

Wintel & networking

Vendor management

Tools

ITIL

Job description

McDonald’s Australia Corporate is seeking a Service Delivery Manager to lead Infrastructure Operations across Australia and New Zealand. The role partners with global teams and stakeholders to deliver reliable, secure technology, guiding on-call incidents and major deployments.

You will drive architecture governance, oversee vendors and shape standards, while maintaining a strong service culture in a hybrid environment.