Infrastructure Liaison & Field Inspection Officer

Pulse Software; Dungog; On-site; AUD 73,000 - 82,000; Full time

Benefits offered by this job

12% Superannuation

Extra leave during Christmas/New Year

Professional development opportunities

Long service leave

Job summary

Dungog Shire Council is seeking an Infrastructure Liaison & Inspection Officer to strengthen customer engagement, conduct site inspections and document findings, coordinating with internal teams for timely outcomes.

Reporting to the Operations Manager, the role supports capital and maintenance planning, identifies infrastructure maintenance needs, and delivers clear communication on inspection results and action timeframes to the community.

Qualifications

• Qualifications/experience in civil infrastructure, asset maintenance, infrastructure inspection, or local government.
• Knowledge of roads, drainage and public infrastructure; identify defects and hazards.
• Experience documenting findings from field inspections with photos and notes.
• Experience delivering high-quality customer service and handling enquiries/complaints.
• Strong interpersonal, negotiation and communication skills for challenging interactions.
• Ability to prioritise and manage multiple field inspections and requests.
• Proficient in electronic records, asset management, GIS or mobile field systems.

Responsibilities

• Conduct site inspections and document findings, actions and referrals.
• Investigate customer requests and reported issues; coordinate actions with internal teams.
• Provide timely, accurate communication on inspection outcomes and timeframes.
• Identify infrastructure maintenance needs and opportunities for service improvements and capital works.
• Support delivery of safe, functional infrastructure aligned with community expectations.

Skills

Civil infrastructure

Asset maintenance

Infrastructure inspection

Local government

Customer service

Communication

Organisational skills

WHS knowledge

Driver licence

Education

Civil Infrastructure qualification

Tools

GIS

Asset management software

Mobile field systems

Job description

Dungog Shire Council is seeking an Infrastructure Liaison & Inspection Officer to strengthen customer engagement, conduct site inspections and document findings, coordinating with internal teams for timely outcomes.

Reporting to the Operations Manager, the role supports capital and maintenance planning, identifies infrastructure maintenance needs, and delivers clear communication on inspection results and action timeframes to the community.