Infrastructure Liaison and Inspection Officer

Dungog Shire Council; Dungog; On-site; AUD 73,000 - 82,000; Full time

Benefits offered by this job

12% Superannuation

Extra leave during Christmas/New Year

Professional development opportunities

Long service leave

Job summary

Dungog Shire Council is seeking an Infrastructure Liaison & Inspection Officer to strengthen customer engagement, conduct site inspections and document findings, coordinating with internal teams for timely outcomes.

Reporting to the Operations Manager, the role supports capital and maintenance planning, identifies infrastructure maintenance needs, and delivers clear communication on inspection results and action timeframes to the community.

Qualifications

• Qualifications/experience in civil infrastructure, asset maintenance, infrastructure inspection, or local government.
• Knowledge of roads, drainage and public infrastructure; identify defects and hazards.
• Experience documenting findings from field inspections with photos and notes.
• Experience delivering high-quality customer service and handling enquiries/complaints.
• Strong interpersonal, negotiation and communication skills for challenging interactions.
• Ability to prioritise and manage multiple field inspections and requests.
• Proficient in electronic records, asset management, GIS or mobile field systems.

Responsibilities

• Conduct site inspections and document findings, actions and referrals.
• Investigate customer requests and reported issues; coordinate actions with internal teams.
• Provide timely, accurate communication on inspection outcomes and timeframes.
• Identify infrastructure maintenance needs and opportunities for service improvements and capital works.
• Support delivery of safe, functional infrastructure aligned with community expectations.

Skills

Civil infrastructure

Asset maintenance

Infrastructure inspection

Local government

Customer service

Communication

Organisational skills

WHS knowledge

Driver licence

Education

Civil Infrastructure qualification

Tools

GIS

Asset management software

Mobile field systems

Job description

Infrastructure Liaison and Inspection Officer

Department: Infrastructure & Assets

Compensation: Annual Package AUD $72,987.00 - $82,100.00

Employment type: Contract

Work Arrangement: On-site

About us

Dungog Shire Council supports a growing rural community of 10,000 residents in the vibrant and picturesque Hunter region of NSW. We are committed to ensuring the ongoing and consistent delivery of local services that are valued by our community and will be for generations to come.

It is anticipated that our population will grow by 1.9% per annum over the next 20 years as per the Hunter Regional Plan, higher than the state growth average. With an additional 2,400 dwellings to be provided over the term of the Hunter Regional Plan, Dungog will be the second fastest growing LGA in the Hunter Region.

Dungog is ideally located just over an hour north of Newcastle and within close proximity to a range of other regional hubs in the Hunter Valley, such as Maitland and Raymond Terrace. We have an enviable lifestyle with easy access to World Heritage listed sites, such as Barrington Tops National Park.

Following a review of how the Infrastructure & Assets Directorate manages customer interactions and responds to community requests, Council is focused on improving the customer experience through more responsive communication, timely inspections, clearer accountability and better coordination of service delivery.

As part of this commitment, we are seeking a skilled and experienced Infrastructure Liaison & Inspection Officer to play a key role in strengthening customer engagement and ensuring community enquiries and infrastructure-related concerns are managed efficiently and effectively.

Reporting to the Operations Manager within the Infrastructure & Assets Directorate, this position will undertake site inspections, investigate customer requests and reported infrastructure issues, assess and document findings and coordinate appropriate actions and referrals with relevant internal teams.

Working closely with customers, operational teams and contractors, you will provide timely, accurate and clear communication regarding inspection outcomes, proposed actions and service delivery timeframes, ensuring customers are kept informed throughout the process.

The role will also support the identification of infrastructure maintenance needs, opportunities for service improvements and future capital and maintenance works programs, helping Council deliver safe, functional and well-maintained infrastructure that meets community expectations.

If you are a proactive and customer-focused professional with strong inspection, problem-solving and communication skills and a commitment to delivering quality community outcomes, we encourage you to apply.

Essential selection criteria include (full criteria in the Position Description below):

• Relevant qualifications and/or demonstrated experience in civil infrastructure, asset maintenance, infrastructure inspection, local government or a related field
• Demonstrated practical knowledge of roads, drainage and public infrastructure, including the ability to identify defects, maintenance requirements and potential hazards
• Demonstrated experience undertaking field inspections and accurately documenting findings, photographs, observations and recommended actions
• Demonstrated experience providing high-quality customer service and effectively responding to customer requests, enquiries and complaints
• Well-developed interpersonal, communication, negotiation and conflict resolution skills, including the ability to manage difficult or dissatisfied customers professionally
• Strong organisational and problem-solving skills, with demonstrated ability to prioritise and manage multiple field inspections and customer requests
• Sound computer literacy and demonstrated ability to use electronic records, customer request, asset management, GIS and/or mobile field systems.
• Current Class C NSW Driver Licence and demonstrated understanding of WHS requirements associated with field inspections, roadsides and infrastructure environments

Be rewarded

This position is placed at Grade 6 of Council’s salary system and is a full-time, fixed term position for a 2 (two) year period. The salary offered is in the range of $72,987 to $82,100 per annum plus 12% Superannuation.

This role works a 35 hour week, 19-day month with 1 rostered day off (RDO) every 4 weeks.

Other Council benefits:

• Extra leave between the Christmas and New Year period (additional to your annual leave)
• Outstanding team environment
• Ongoing opportunities for professional development: We have annual assessments for all Council employees to put plans in place for training and career progression so that you can broaden your horizons during your time with us
• Access to Long Service Leave after 5 years rather than 10

For further information, please contact: Damian Morris, Director Infrastructure & Assets on 4995 7777

File Name

Position Description - Infrastructure Liaison and Inspection Officer - November 2026.pdf