Information Technology Traineeship

AGA - Apprenticeships Plus; Melbourne; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Paid traineeship

Job summary

AGA - Apprenticeships Plus in Thomastown, VIC is seeking an IT Trainee for a 12-month paid traineeship. No prior IT experience required; you will gain hands-on experience supporting IT systems and earning while you learn.

You will provide Level 1 IT support, assist with password resets, and help configure laptops and other devices, while developing customer service and teamwork skills in a growing tech environment.

Qualifications

• No prior IT experience required.
• Provides Level 1 IT support and assists users with technical issues.
• Eligible to undertake a Victoria apprenticeship or traineeship.
• 12-month paid traineeship in Thomastown, VIC.

Responsibilities

• Providing Level 1 IT support and assisting users with technical issues.
• Completing password resets and account support requests.
• Building, imaging, and configuring laptops, desktops, and mobile devices.
• Setting up and installing hardware and IT equipment.
• Assisting with the deployment and maintenance of computers, phones, and other devices.
• Working alongside team members to support administration systems and day-to-day IT operations.

Skills

Genuine interest in technology

Good communication

Job description

AGA - Apprenticeships Plus – Thomastown VIC

AGA is seeking an IT Trainee, hosted with our prominent host emoployer in Thomastown, VIC.

Our client manages critical supply operations for the mining, construction, and manufacturing sectors. Through this 12-month paid traineeship, you will gain valuable workplace experience, complete a formal qualification, and earn while you learn.

No previous IT experience is needed. We are simply looking for a genuine interest in technology, a positive attitude, and a strong willingness to learn.

As an IT Trainee, you will gain hands-on experience while supporting the organisation's technology systems. Duties may include:

• Providing Level 1 IT support and assisting users with technical issues.


• Completing password resets and account support requests.


• Building, imaging, and configuring laptops, desktops, and mobile devices.


• Setting up and installing hardware and IT equipment.


• Assisting with the deployment and maintenance of computers, phones, and other devices.


• Working alongside team members to support administration systems and day-to-day IT operations.

This role offers diverse, practical experience across a range of IT functions and serves as an excellent, supported entry point into the technology industry.

We're looking for someone who:

• Has a genuine interest in technology and computers.


• Strong customer service and communication skills, developed through retail, hospitality, or other customer-facing environments, with the confidence to communicate effectively face-to-face, over the phone, and via email.


• Has a positive attitude and is eager to learn.


• Is reliable, punctual, and able to work as part of a team.

Applicants must be eligible to undertake a registered apprenticeship or traineeship in Victoria (VIC). To meet this requirement, you must be an Australian citizen, permanent resident, or hold an eligible visa with full work and study rights.

About Us:

With over 40 years’ experience, AGA is one of Australia’s leading providers of employment and training services. As a Registered Training Organisation (RTO), we support trainees every step of the way with flexible learning, expert trainers, and strong employer partnerships.

AGA are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.