Information Technology Traineeship

IntoWork; Melbourne; On-site; AUD 44,000 - 60,000; Full time

Job summary

AGA is seeking an IT Trainee hosted with a prominent host employer in Thomastown, VIC. This 12-month paid traineeship offers hands-on experience, a formal qualification, and an opportunity to earn while you learn.

No prior IT experience is needed; simply bring genuine interest in technology and a positive attitude. Duties include Level 1 IT support, password resets, hardware setup, and assisting with administration systems.

Qualifications

• Genuine interest in technology and computers.
• Strong customer service and communication skills.
• Willingness to learn and work in a team.

Responsibilities

• Provide Level 1 IT support and assist users with issues.
• Password resets and account support requests.
• Build, image, and configure laptops, desktops, and mobile devices.
• Set up hardware and IT equipment and assist with deployment.

Skills

Interest in technology

Customer service

Team player

Tools

Laptop deployment

Hands-on hardware setup

IT equipment installation

Job description

AGA is seeking an IT Trainee, hosted with our prominent host emoployer in Thomastown, VIC.

Our client manages critical supply operations for the mining, construction, and manufacturing sectors. Through this 12-month paid traineeship, you will gain valuable workplace experience, complete a formal qualification, and earn while you learn.

No previous IT experience is needed. We are simply looking for a genuine interest in technology, a positive attitude, and a strong willingness to learn.

As an IT Trainee, you will gain hands‑on experience while supporting the organisation's technology systems. Duties may include:

• Providing Level 1 IT support and assisting users with technical issues.
• Completing password resets and account support requests.
• Building, imaging, and configuring laptops, desktops, and mobile devices.
• Setting up and installing hardware and IT equipment.
• Assisting with the deployment and maintenance of computers, phones, and other devices.
• Working alongside team members to support administration systems and day-to-day IT operations.

This role offers diverse, practical experience across a range of IT functions and serves as an excellent, supported entry point into the technology industry.

We're looking for someone who:

• Has a genuine interest in technology and computers.
• Strong customer service and communication skills, developed through retail, hospitality, or other customer‑facing environments, with the confidence to communicate effectively face‑to‑face, over the phone, and via email.
• Has a positive attitude and is eager to learn.
• Is reliable, punctual, and able to work as part of a team.

Applicants must be eligible to undertake a registered apprenticeship or traineeship in Victoria (VIC). To meet this requirement, you must be an Australian citizen, permanent resident, or hold an eligible visa with full work and study rights.

About Us:

With over 40 years’ experience, AGA is one of Australia’s leading providers of employment and training services. As a Registered Training Organisation (RTO), we support trainees every step of the way with flexible learning, expert trainers, and strong employer partnerships.

AGA are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.