Information Technology Systems Administrator

Dulkeith Technologies; Stawell; On-site; AUD 75,000 - 85,000; Full time

Job summary

Dulkeith Technologies in Stawell, Victoria, seeks a Systems Administrator to oversee daily IT operations, cybersecurity and service desk activities for a varied client base. You will manage tickets, monitor systems and coordinate site visits.

This full-time role is based in our Stawell office with travel to customer sites as required, and offers a salary of $75,000–$85,000 plus super in a supportive regional team and modern workspace.

Qualifications

• Relevant IT qualifications and a minimum Certificate IV in IT.
• Experience in IT System Administration and ITSM/ticketing.
• Valid Australian Driver’s Licence and required checks.
• Working With Children Check and influenza vaccination may be required for hospital work.

Responsibilities

• Manage and prioritise incoming service desk requests.
• Work directly on tickets, applying technical expertise.
• Monitor systems and action alerts.
• Coordinate site visits and follow‑ups with customers and vendors.
• Provide guidance to support staff and ensure SLAs are met.
• Contribute to continuous improvement and service desk optimisation.
• participate in on‑call roster as required.

Skills

IT System Administration

Troubleshooting

ITSM

Networking fundamentals

Windows server environments

Cybersecurity principles

Vulnerability assessment

Education

Certificate IV in Information Technology

Tools

Microsoft 365

Exchange

SharePoint

Teams

Azure

Intune

Defender

Job description

Develop and Support the day‑to‑day operations of our customers infrastructure, systems and cybersecurity, provide high‑quality technical support, manage ticket workflows including change management, and ensure exceptional customer service across a wide range of clients and environments.

About Dulkeith Technologies

Dulkeith Technologies is a growing ICT support and solutions provider based in Stawell, Victoria. Established in 1998, we deliver a wide range of services to clients across hospitals, aged care, medical, optometry, retail and small business. Our expertise includes service desk support, system administration, networking, cybersecurity, systems architecture, project management and strategic ICT planning.

Our clients are located throughout the Grampians and Wimmera regions, from Ballarat through to the Victorian‑SA and NSW borders. This role is based in our Stawell office, with opportunities to attend customer sites when required.

Travel as required to meet customer needs.

About the role

We are seeking a Systems Administrator to oversee the daily operation and continued development of our IT systems and cybersecurity function to ensure timely, effective, customer‑focused improvements along with resolution of technical issues.

• Full-time, ongoing role
• Salary range of $75,000 to $85,000 per year plus super
• Fun, positive environment with a supportive and collaborative team
• Modern workspace with up‑to‑date tech that boosts efficiency and teamwork

In this role you will:

• Manage and prioritise incoming service desk requests
• Work directly on tickets, applying your technical expertise
• Monitor systems and action alerts
• Coordinate works for site visits and follow‑ups with customers and vendors
• Provide guidance to support staff
• Ensure incidents and service requests meet service level expectations
• Contribute to continuous improvement and service desk optimisation

This position also participates in the on‑call roster as required.

About you

You will thrive in this role if you enjoy variety, problem‑solving, and working closely with customers. You bring:

Technical capability

• Experience in IT System Administration
• Strong troubleshooting and problem‑solving skills
• Experience with ITSM/ticketing systems
• Experience with Network firewalls, Switching, Wireless, VPNs, WAN connectivity and thorough understanding of network principles.
• Understanding of databases, hardware, software, operating systems and server roles such as AD/NPS/GPO/File/Print etc
• Knowledge of Windows 10/11 and Windows Server environments both physical and virtual technologies.
• Experience with Microsoft 365, Exchange, SharePoint, Teams, Entra, Azure, Intune, Defender
• Understanding of cybersecurity principles and implement improvements where identified and required
• Experience conducting vulnerability assessments, coordinating remediation activities and reporting on security risks
• Ability to maintain, action and elevate system monitoring

Professional strengths

• Excellent communication and customer service skills
• Ability to explain technical concepts to non‑technical users
• Strong organisational skills and ability to prioritise competing demands
• High attention to detail and commitment to accurate documentation
• A collaborative, respectful, and service‑oriented approach

Qualifications & requirements

• Certificate IV in Information Technology (minimum)
• Current Australian Driver’s License
• Police check / Criminal Statutory Declaration
• Working With Children Check (Employee)Influenza vaccination (required for hospital customer work)

Why join Dulkeith Technologies?

• Work in a supportive, growing regional ICT business
• Engage with a wide variety of customers and technologies
• Opportunities to develop technical depth and capability
• A role with autonomy, trust, and meaningful customer impact
• Modern workspace with up‑to‑date tech that boosts efficiency and teamwork
• Encouraging leaders who prioritise support, clarity and continuous growth
• Access to online training, partner courses and hands‑on hardware labs

Applications

Applications close Monday 19th October 5:00pm, however applications will be assessed as received.