Systems Administrator

Dulkeith Technologies; Stawell; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Travel opportunities

Modern workspace

Job summary

Dulkeith Technologies is seeking a Systems Administrator to oversee daily IT systems and cybersecurity across customer environments from our Stawell office in Victoria. Occasional site visits and travel may be required to meet client needs.

The role is full-time with a salary of AU$75,000–AU$85,000 plus super, in a supportive regional ICT business environment that promotes growth and collaboration.

Qualifications

• Certificate IV in Information Technology (minimum).
• Current Australian Driver’s License.
• Police check / Criminal Statutory Declaration.
• Working With Children Check (Employee)
• Influenza vaccination (required for hospital customer work)

Responsibilities

• Manage and prioritise incoming service desk requests.
• Work directly on tickets, applying your technical expertise.
• Monitor systems and action alerts.
• Coordinate site visits and follow-ups with customers and vendors.
• Provide guidance to support staff.
• Ensure incidents and service requests meet SLAs.
• Contribute to continuous improvement of the service desk.

Skills

IT System Administration

Troubleshooting

ITSM / Ticketing

Networking

Windows Server Environments

Microsoft 365 / Azure

Cybersecurity basics

System Monitoring

Documentation

Customer service

Education

Certificate IV in Information Technology

Tools

Azure

Job description

Short description

Develop and Support the day‑to‑day operations of our customers infrastructure, systems and cybersecurity, provide high‑quality technical support, manage ticket workflows including change management, and ensure exceptional customer service across a wide range of clients and environments.

Dulkeith Technologies is a growing ICT support and solutions provider based in Stawell, Victoria. Established in 1998, we deliver a wide range of services to clients across hospitals, aged care, medical, optometry, retail and small business. Our expertise includes service desk support, system administration, networking, cybersecurity, systems architecture, project management and strategic ICT planning.

Our clients are located throughout the Grampians and Wimmera regions, from Ballarat through to the Victorian–SA and NSW borders. This role is based in our Stawell office, with opportunities to attend customer sites when required.

Travel as required to meet customer needs.

About the role

We are seeking a Systems Administrator to oversee the daily operation and continued development of our IT systems and cybersecurity function to ensure timely, effective, customer‑focused improvements along with resolution of technical issues.

• Full-time, ongoing role
• Salary range of $75,000 to $85,000 per year plus super
• Fun, positive environment with a supportive and collaborative team
• Modern workspace with up‑to‑date tech that boosts efficiency and teamwork

In this role you will:

• Manage and prioritise incoming service desk requests
• Work directly on tickets, applying your technical expertise
• Monitor systems and action alerts
• Coordinate works for site visits and follow‑ups with customers and vendors
• Provide guidance to support staff
• Ensure incidents and service requests meet service level expectations
• Contribute to continuous improvement and service desk optimisation

This position also participates in the on‑call roster as required.

About you

You will thrive in this role if you enjoy variety, problem‑solving, and working closely with customers. You bring:

Technical capability

• Experience in IT System Administration
• Strong troubleshooting and problem‑solving skills
• Experience with ITSM/ticketing systems
• Experience with Network firewalls, Switching, Wireless, VPNs, WAN connectivity and thorough understanding of network principles.
• Understanding of databases, hardware, software, operating systems and server roles such as AD/NPS/GPO/File/Print etc
• Knowledge of Windows 10/11 and Windows Server environments both physical and virtual technologies.
• Experience with Microsoft 365, Exchange, SharePoint, Teams, Entra, Azure, Intune, Defender
• Understanding of cybersecurity principles and implement improvements where identified and required
• Experience conducting vulnerability assessments, coordinating remediation activities and reporting on security risks
• Ability to maintain, action and elevate system monitoring

Professional strengths

• Excellent communication and customer service skills
• Ability to explain technical concepts to non‑technical users
• Strong organisational skills and ability to prioritise competing demands
• High attention to detail and commitment to accurate documentation
• A collaborative, respectful, and service‑oriented approach

Qualifications & requirements

• Certificate IV in Information Technology (minimum)
• Current Australian Driver’s License
• Police check / Criminal Statutory Declaration
• Working With Children Check (Employee)
• Influenza vaccination (required for hospital customer work)

Why join Dulkeith Technologies?

• Work in a supportive, growing regional ICT business
• Engage with a wide variety of customers and technologies
• Opportunities to develop technical depth and capability
• A role with autonomy, trust, and meaningful customer impact
• Modern workspace with up‑to‑date tech that boosts efficiency and teamwork
• Encouraging leaders who prioritise support, clarity and continuous growth
• Access to online training, partner courses and hands‑on hardware labs