Desktop Support Technician

Grampians Health; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Fitness Passport

Staff rewards

Job summary

Grampians Health in Horsham, Victoria is seeking an experienced Desktop Support Technician to join our Information Technology team on a fixed-term full-time basis until 4 July 2027.

The role requires 2–3 years of desktop support experience, including managing desktops, laptops, tablets, and printers, with strong focus on Microsoft Windows, Microsoft 365, and Intune. You will package and deploy applications and support clinicians and staff across the organisation.

Qualifications

• ,2-3 years of Desktop Support experience, desktop/laptop/tablet/print support.
• Experience administering Microsoft Intune and deployment activities.
• Proven troubleshooting and customer service skills.
• Experience with device provisioning and software deployment.

Responsibilities

• Provide desktop, laptop, tablet and mobile device support to clinicians and staff.
• Administer Microsoft Intune and endpoint management tools.
• Package and deploy applications and manage device provisioning.
• Troubleshoot hardware/software issues and escalate as needed.
• Deliver high-quality customer service and documentation.

Skills

Deskop Support

Windows & 365

Intune

Endpoint management

App packaging

Troubleshooting

Customer service

Mentor teammates

Collaboration

Driver's Licence

Tools

Microsoft Intune

Windows/Microsoft 365

Job description

Job Description

Location: Horsham, Victoria Employment Type: Fixed-Term Full-Time until 4 July 2027 Classification: HS3.1 - HS3.5 (dependent on qualifications and experience)

Join Grampians Health in the Wimmera

Grampians Health is one of regional Victoria's largest healthcare providers, delivering vital health services across the Grampians region. We are seeking an experienced Desktop Support Technician to join our Information Technology team based in Horsham.

This role provides an exciting opportunity to work with a diverse range of technologies while supporting clinicians, administrative staff, and healthcare teams who rely on technology every day to provide services to our communities.

Located in the heart of the Wimmera, Horsham offers an outstanding regional lifestyle with affordable housing, short commute times, excellent schools, strong sporting communities, and easy access to the Grampians National Park and many of Victoria's premier outdoor attractions.

About the Role

We are seeking an experienced Desktop Support Technician with a minimum of 2-3 years of experience supporting desktops, laptops, tablets, mobile devices, printers, and Microsoft technologies.

The successful applicant will have demonstrated experience administering Microsoft Intune, undertaking application packaging and deployment activities.

About You

To be successful in this role, you will have:

• At least 2-3 years' experience in Desktop Support or a similar role.
• Strong experience supporting Microsoft Windows and Microsoft 365 environments.
• Demonstrated experience administering Microsoft Intune and endpoint management technologies.
• Experience with application packaging, software deployment, and device provisioning.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding customer service and communication skills.
• The ability to mentor and support junior team members.
• A collaborative approach and willingness to work closely with multiple IT teams.
• A current Victorian Driver's Licence.

Why Join Us?

This role offers the opportunity to grow your technical skills, work with modern workplace technologies, and make a meaningful contribution to a healthcare organisation that supports communities across regional Victoria. You'll join a team that values collaboration, innovation, customer service, and continuous improvement.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Job applications close: 11 October 2026

• A current Resume/Curriculum Vitae
• A separate Cover Letter outlining their suitability and interest in the role
• A Key Selection Criteria (KSC) response addressing the qualifications, experience, technical skills, and personal attributes outlined in the Position Description

Applications that do not include a Cover Letter and address the Key Selection Criteria may not be considered.

If you're passionate about technology, enjoy helping people, and want to build your career while enjoying everything the Wimmera has to offer, we'd love to hear from you.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.