Information Technology Operations Manager

MuraConnect

City of Brisbane

On-site

AUD 100,000 - 130,000

Full time

14 days+

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Job summary

A leading company in the Aged Care and Health Care industry is seeking an Information Technology Operations Manager in Brisbane. This pivotal role involves overseeing ICT infrastructure, managing vendor relationships, and ensuring high-quality service delivery. The ideal candidate will demonstrate strong leadership and ITIL experience, contributing to the organization's operational goals while making a positive impact on the community.

Qualifications

Demonstrated experience in delivering high customer service.
Experience in ITIL aligned environments.
Proven leadership capability in managing IT teams.

Responsibilities

Oversee IT system maintenance and vendor relationships.
Ensure high service quality and compliance with SLAs.
Support business continuity and disaster recovery efforts.

Skills

Customer Service

Incident Management

Leadership

ITIL

Vendor Management

Job description

Information Technology Operations Manager

Direct message the job poster from MuraConnect

Operating in the Aged Care and Health care industry this organisation provides a full range of health care services including at home care, aged care, retirement villages and dementia care etc.

About the Role

To ensure the smooth and efficient operation of the organisation’s ICT infrastructure and services. This role is pivotal in overseeing IT system maintenance, managing outsourced partners, and ensuring prompt and effective service delivery. The ICT Operations Manager is responsible for maintaining high service quality, minimising system downtime, and supporting the organisation’s business objectives through efficient IT management and service delivery.

Responsibilities:

Champion high standards of customer service for both internal and external stakeholders.
Collaborate with senior management to align ICT initiatives with broader operational goals.
Act as a key contributor to the delivery of ITIL-aligned service management processes.
Deliver high-quality technical support and contribute specialist knowledge to assigned tasks.
Oversee the day-to-day operations of the IT department, ensuring availability, functionality, security, and backup integrity across all IT systems.
Manage ICT vendor relationships, contracts, and enforce service level agreements (SLAs).
Identify, assess, and manage ICT-related operational risks.
Contribute to the development and maintenance of department policies, procedures, and documentation.
Ensure compliance with internal departmental and broader organisational policies.
Support business continuity and disaster recovery efforts for all IT systems.
Foster effective collaboration within the IT team and across departments.

Skills and Experience:

Demonstrated experience in delivering a high level of customer service
Proven ability to identify, assess, and resolve client issues in a timely, and customer-focused manner.
Experience working in an ITIL aligned / highly compliance driven environment
Experience working within multi-disciplinary ICT teams to ensure successful service delivery.
Demonstrated leadership capability, with the ability to inspire, manage, and develop a high-performing IT team.
Experience in an IT outsourced / MSP model highly desirable.
Experience in managing third-party IT vendors, contracts, and ensuring compliance with service level agreements (SLAs).
Ability to develop, implement, and enforce IT policies, procedures, and processes - ITIL
Strong incident management skills, including leading response efforts and continuous improvement
Track record of ensuring IT service delivery meets or exceeds established SLA benchmarks

This is an exciting role where you can use your skills, knowledge and personal attributes to really make difference. You will be well rewarded with a very competitive salary whilst working in an industry where you will be supporting the wider community as well.

Please note this role is only open to candidates based in Brisbane.

For more information call Paul Thomson on 0415 176 085 or send your resume to paul.t@muraconnect.com.au

Seniority level