Senior IT Operations Manager | Aged Care | Newly Created Role

u&u Recruitment Partners; Sydney; On-site; AUD 144,000 - 176,000; Full time

Job summary

Thompson Health Care invites an experienced IT Operations leader to own and optimize IT operations across a multi-site environment. You will keep the day-to-day technology running smoothly while exploring how IT can better support the broader business.

Reporting to the Director of Customer Experience, you will partner with an external MSP and technology vendors to deliver reliable services, security and risk management.

Qualifications

• Experience leading IT operations in a multi-site environment.
• Strong vendor and MSP management experience.
• Broad knowledge across infrastructure, networks, systems and end-user technology.
• Experience delivering technology projects and continuous improvement.
• Good understanding of cyber security and technology risk.
• Strong stakeholder management and communication skills.
• Ability to identify issues, challenge the status quo and implement practical solutions.
• Confident communicating technology matters to senior leaders and the Board.

Responsibilities

• Lead day-to-day IT operations and service delivery across multiple locations.
• Manage relationship with external MSP and key tech vendors.
• Oversee infrastructure, devices, connectivity and core technology services.
• Identify gaps and drive improvements across IT environment.
• Support technology projects and business-led initiatives.
• Translate business needs into technology solutions with stakeholders.
• Support cyber security and technology risk management.
• Provide updates and recommendations to senior leadership.

Skills

Multi-site IT ops leadership

Vendor & MSP management

Infrastructure & end-user tech

Cyber security & risk

Stakeholder communication

Project delivery & improvement

Job description

Senior IT Operations Manager | Aged Care | Newly Created Role

Thompson Health Care is looking for an experienced IT Operations leader to take ownership of IT operations across a multi-site environment.

This is a hands-on leadership role for someone who can keep the day-to-day technology environment running well, while also looking at how IT can better support the wider business.

Reporting to the Director of Customer Experience, you will be responsible for the effective delivery of IT operations, working closely with an external MSP and a range of technology vendors.

You will be responsible for:

• Leading day-to-day IT operations and service delivery across multiple locations;
• Managing the relationship with the external MSP and key technology vendors;
• Overseeing infrastructure, devices, connectivity and core technology services;
• Identifying gaps and driving improvements across the IT environment;
• Supporting technology projects and business-led initiatives;
• Working with stakeholders to understand business needs and translate them into technology solutions;
• Supporting the organisation's approach to cyber security and technology risk;
• Exploring opportunities to use AI and emerging technology within the workplace; and
• Providing clear updates and recommendations to senior leadership.

About You

You will be an experienced IT Operations professional who enjoys being close to the business and getting things done.

You will bring:

• Experience leading IT operations in a multi-site environment;
• Strong vendor and MSP management experience;
• Broad knowledge across infrastructure, networks, systems and end-user technology;
• Experience delivering technology projects and continuous improvement;
• A good understanding of cyber security and technology risk;
• Strong stakeholder management and communication skills;
• The ability to identify issues, challenge the status quo and put practical solutions in place; and
• Confidence communicating technology matters to senior stakeholders and the Board.

You don't need to be the deepest technical expert in the room.

We're looking for someone who can lead the function, manage the right partners and bridge the gap between technology and the business.

What's on offer?

• Newly created senior IT leadership opportunity;
• Opportunity to shape and uplift the IT environment;
• Broad remit across operations, infrastructure, security and projects;
• Exposure to senior leadership and the wider business;
• North Shore location with travel opportunity; and
• $160,000 + Super.