Information Technology Manager

Aptella; City of Banyule; On-site; AUD 110,000 - 150,000; Full time

Job summary

A technology solutions company seeks an experienced IT Manager to lead their ICT environment across various branches. You will develop and implement ICT strategies that support operational excellence while overseeing a high-performing IT team. The ideal candidate has a minimum of 3 years in IT management, strong stakeholder engagement skills, and hands-on experience with Windows and networking technologies. This role offers the chance to have a visible impact in a forward-thinking organization that values safety and innovation.

Qualifications

• Minimum 3 years’ experience in a similar IT management role.
• Proven vendor and contract management experience.
• Strong understanding of data privacy and cyber security frameworks.

Responsibilities

• Lead and oversee Aptella’s ICT environment across all branches.
• Develop and deliver ICT strategy aligning with business objectives.
• Oversee day-to-day operation of ICT environment and support.

Skills

Leadership in IT teams

Stakeholder engagement

Communication skills

Windows client and server support

Networking technologies (Palo Alto, Meraki, Mellanox)

Microsoft ecosystem knowledge

Virtualisation experience (VMware, Veeam)

Data privacy and cyber security understanding

Tools

Microsoft 365

Azure

Intune

Teams

SharePoint

Job description

At Aptella, we are innovative thinkers who collaborate closely with our customers to enable automation and positioning technology that delivers real value. With a team of more than 350 specialists across Australia, New Zealand, and Southeast Asia, we source, tailor, and deploy world-leading technologies to meet local customer needs.

We are solutions-led and customer-focused. We take the time to understand our customers’ businesses first, then design, implement, and support technology solutions that improve efficiency, productivity, and safety. We don’t just deliver systems — we partner for the long term.

The Role

The IT Manager is responsible for leading and overseeing Aptella’s ICT environment across all branches and countries. This role combines strategic leadership and hands‑on technical expertise, ensuring secure, reliable, and scalable technology services that support business growth and operational excellence.

Working closely with the Group Executive Manager – Operations, the IT Manager plays a critical role in shaping and delivering Aptella’s ICT strategy while leading a high‑performing, customer‑focused IT team.

Key Responsibilities

• Contribute to the development and delivery of Aptella’s ICT strategy
• Align technology initiatives with business objectives, growth plans, and operational needs
• Translate strategy into practical, well‑governed projects, policies, and processes
• Educate leaders and teams on ICT initiatives, systems, and best practice
• Oversee the day‑to‑day operation of Aptella’s ICT environment, including infrastructure, networks, cloud platforms, applications, and end‑user support
• Ensure ICT services are secure, resilient, and compliant with relevant standards and legislation
• Lead incident management and escalation responses
• Maintain effective backup, disaster recovery, and business continuity arrangements
• Lead, mentor, and develop a multi‑disciplinary IT team
• Set clear expectations and foster accountability and collaboration
• Promote a culture of continuous improvement, learning, and service excellence
• Partner with leaders across the business to ensure technology supports their teams effectively
• Drive continuous improvement across ICT systems, processes, and documentation
• Oversee deployment, maintenance, upgrades, and lifecycle management of ICT systems and assets
• Manage vendor relationships, licensing, procurement, and service providers
• Ensure accurate and up‑to‑date documentation for critical systems, processes, and procedures

About You

• Proven experience leading IT teams in a complex, multi‑site environment
• Strong stakeholder engagement skills, with the ability to influence and collaborate at all levels
• Professional, solutions‑focused approach with excellent communication skills
• Ability to translate technical concepts into clear, business‑friendly language
• Strong hands‑on experience supporting Windows client and server environments
• Advanced experience with networking technologies (experience with Palo Alto, Meraki, and Mellanox highly regarded)
• Deep knowledge of the Microsoft ecosystem, including Microsoft 365, Azure, Entra ID, Intune, Defender, Teams, and SharePoint
• Experience with virtualisation, backup, and recovery platforms (e.g. VMware, Veeam)
• Exposure to Microsoft Dynamics and the Power Platform is advantageous

Experience & Mindset

• Minimum 3 years’ experience in a similar IT management role
• Strong understanding of data privacy, cyber security, and governance frameworks
• Proven vendor and contract management experience
• Continuous improvement mindset with a genuine interest in learning and emerging technologies

At Aptella, technology is a strategic enabler — not a back‑office function.

As IT Manager, you’ll lead and evolve ICT capability across a complex, multi‑site organisation, working closely with senior leaders to deliver secure, scalable, and future‑ready solutions. You’ll be trusted to set direction, supported to lead a capable team, and empowered to make decisions that have visible impact across the business.

This is an opportunity for an experienced IT leader who wants ownership, variety, and purpose — in a business that values safety, innovation, and long‑term thinking.