Informatics Service Engineer II

Waters Corporation; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Waters Corporation in Sydney, Australia is seeking an experienced Professional Services specialist to drive revenue and growth in ANZ, delivering install and maintenance of Waters solutions including LC systems and informatics, while ensuring high customer satisfaction.

You will manage professional services projects, maintain relationships with customers, ensure regulatory compliance and effective troubleshooting, leveraging global service resources and a strong technical background in

Qualifications

• Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field.
• Minimum of 3 years of experience with Quality Assurance, Regulatory, GAMP, CSV.
• Experience with Chromatography Data Systems like Empower.
• Preferred but not mandatory knowledge on TGA, GAMP, US FDA, MHRA Regulations.
• Excellent communication & interpersonal skills.
• Valid Driver's License in good standing is mandatory.
• Must possess a strong customer focus.
• Strong communication skills; ability to communicate effectively with a diverse audience with specific customer needs.
• Personal sense of integrity.
• Effective time management skills.
• System level approach to problem solving.
• Analytical mindset with a strong drive to resolve open issues.

Responsibilities

• Drive Growth and Achieve AOP for Professional Services in ANZ (03PS).
• Installation, troubleshooting and support of Informatics products.
• Scope, Document and Manage long term professional services projects E.g. Computerized systems validation.
• Establish and maintain effective relationships with external and internal customers ensuring their success.
• Manage customer expectations by communicating work performed and providing follow-up plan if needed.
• Ensure customer compliance regulations are followed.

Skills

Excellent communication

Customer focus

Time management

Problem solving

Analytical mindset

Education

Diploma/Bachelor’s in Electronic/ Electrical Engineering, Chemistry or science-related field

Tools

Empower CDS

Job description

Overview

This is an individual contributor role that will be responsible for driving Professional Services Revenue and Growth in ANZ with high level of customer satisfaction primarily in the field of Waters solutions. The incumbent will be responsible for installing and maintaining systems including liquid chromatography and Informatics systems and related professional services activities. This incumbent must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

This is an individual contributor role that will be responsible for driving Professional Services Revenue and Growth in ANZ with high level of customer satisfaction primarily in the field of Waters solutions. The incumbent will be responsible for installing and maintaining systems including liquid chromatography and Informatics systems and related professional services activities. This incumbent must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

Responsibilities

• Drive Growth and Achieve AOP for Professional Services in ANZ (03PS)
• Installation, troubleshooting and support of Informatics products
• Scope, Document and Manage long term professional services projects E.g. Computerized systems validation
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations by communicating work performed and providing follow-up plan if needed
• Ensure customer compliance regulations are followed

Qualifications

• Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
• Minimum of 3 years of experience with Quality Assurance, Regulatory, GAMP, CSV
• Experience with Chromatography Data Systems like Empower
• Preferred but not mandatory knowledge on TGA, GAMP, US FDA, MHRA Regulations
• Excellent communication & interpersonal skills
• Valid Driver's License in good standing is mandatory
• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively with a diverse audience with specific customer needs\
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of :16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.