Info Management Systems Specialist (Hybrid, RDO)

City of Casey; Melbourne; Hybrid; AUD 115,000 - 129,000; Full time

Benefits offered by this job

Monthly RDO

Superannuation Band 7

Job summary

The City of Casey is seeking an Information Management Systems Specialist to join the Information Management team. This role focuses on supporting TechnologyOne ECM and SharePoint, acting as the primary contact for system users, providing troubleshooting, administration and guidance to staff for better information management across Council.

You will contribute to system enhancements, automation initiatives and platform improvements as Casey moves toward a more modern, intelligent information

Qualifications

• Tertiary qualification or equivalent in a relevant field.
• Certification in information management or automation technologies.
• Experience administering TechnologyOne ECM.
• Strong SharePoint administration and user support.
• Experience with user access and system configurations.
• Clear communication to non-technical staff.
• Public sector experience is advantageous.

Responsibilities

• Provide first-level support for TechnologyOne ECM and SharePoint users across Council.
• Investigate, troubleshoot and resolve system issues, escalating where required.
• Administer user accounts, permissions, security groups and access requests.
• Maintain system configurations and metadata structures across TechnologyOne ECM and SharePoint.
• Assist with system upgrades, testing and enhancement activities.
• Support the delivery of information management automation initiatives and workflow improvements.
• Develop and maintain user guides, knowledge articles and support documentation.
• Provide practical advice and training to staff on system functionality and information management processes.
• Monitor support requests and ensure timely resolution of user issues.
• Work collaboratively with Information Management and ICT teams to improve user experience and platform performance.

Skills

Customer service

Troubleshooting

Communication

Prioritization

Team collaboration

Education

Tertiary qualification in information management / information systems / computer science or related

Certification in information management systems / enterprise content management

Tools

TechnologyOne ECM

SharePoint

Job description

The City of Casey is seeking an Information Management Systems Specialist to join the Information Management team. This role focuses on supporting TechnologyOne ECM and SharePoint, acting as the primary contact for system users, providing troubleshooting, administration and guidance to staff for better information management across Council.

You will contribute to system enhancements, automation initiatives and platform improvements as Casey moves toward a more modern, intelligent information