Information Management Systems Specialist

City of Casey; Melbourne; Hybrid; AUD 115,000 - 129,000; Full time

Benefits offered by this job

Monthly RDO

Superannuation Band 7

Job summary

The City of Casey is seeking an Information Management Systems Specialist to join the Information Management team. This role focuses on supporting TechnologyOne ECM and SharePoint, acting as the primary contact for system users, providing troubleshooting, administration and guidance to staff for better information management across Council.

You will contribute to system enhancements, automation initiatives and platform improvements as Casey moves toward a more modern, intelligent information

Qualifications

• Tertiary qualification or equivalent in a relevant field.
• Certification in information management or automation technologies.
• Experience administering TechnologyOne ECM.
• Strong SharePoint administration and user support.
• Experience with user access and system configurations.
• Clear communication to non-technical staff.
• Public sector experience is advantageous.

Responsibilities

• Provide first-level support for TechnologyOne ECM and SharePoint users across Council.
• Investigate, troubleshoot and resolve system issues, escalating where required.
• Administer user accounts, permissions, security groups and access requests.
• Maintain system configurations and metadata structures across TechnologyOne ECM and SharePoint.
• Assist with system upgrades, testing and enhancement activities.
• Support the delivery of information management automation initiatives and workflow improvements.
• Develop and maintain user guides, knowledge articles and support documentation.
• Provide practical advice and training to staff on system functionality and information management processes.
• Monitor support requests and ensure timely resolution of user issues.
• Work collaboratively with Information Management and ICT teams to improve user experience and platform performance.

Skills

Customer service

Troubleshooting

Communication

Prioritization

Team collaboration

Education

Tertiary qualification in information management / information systems / computer science or related

Certification in information management systems / enterprise content management

Tools

TechnologyOne ECM

SharePoint

Job description

Information Management Systems Specialist

Job no: 497040
Work type: Limited Tenure - Full Time
Location: Bunjil Place
Categories: IT Leadership, Data and Digital, Knowledge Management, Service Delivery, Strategy and Architecture, Compliance and Regulation, Governance, Legal Services, Strategic Leadership, Risk

• Limited tenure full time to 30 July 2027
• Fast growing and forward-thinking council
• $115,289 - $129,007 plus Super (Band 7), plus Monthly RDO for full-time 40-hour weeks

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology.
• Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

This is an exciting opportunity for a customer-focused Information Management Systems Support Officer to join Casey's Information Management team.

Supporting our TechnologyOne ECM and SharePoint environments, you'll act as the primary point of contact for system users, providing troubleshooting, administration and advice to help staff effectively manage information across Council.

Working closely with the Information Management Systems Specialist and broader Information Management team, you'll also contribute to system enhancements, automation initiatives and platform improvements that support Casey's transition to a more modern, efficient and intelligence-led information management environment.

This role is ideally suited to someone who enjoys combining technical system administration with customer support and is comfortable resolving issues, maintaining system integrity and helping users get the most from enterprise information management platforms.

What You’ll deliver

• Provide first-level support for TechnologyOne ECM and SharePoint users across Council.
• Investigate, troubleshoot and resolve system issues, escalating where required.
• Administer user accounts, permissions, security groups and access requests.
• Maintain system configurations and metadata structures across TechnologyOne ECM and SharePoint.
• Assist with system upgrades, testing and enhancement activities.
• Support the delivery of information management automation initiatives and workflow improvements.
• Develop and maintain user guides, knowledge articles and support documentation.
• Provide practical advice and training to staff on system functionality and information management processes.
• Monitor support requests and ensure timely resolution of user issues.
• Work collaboratively with Information Management and ICT teams to improve user experience and platform performance.

What You’ll Bring

• Tertiary qualification in information management, information systems, computer science or a related discipline, or equivalent relevant experience.
• Industry-recognised certification in information management systems, records management, enterprise content management or automation technologies.
• Demonstrated experience administering TechnologyOne ECM in a support or system administration capacity.
• Strong working knowledge of SharePoint administration and user support.
• Experience managing user access, permissions and system configurations.
• Well-developed troubleshooting and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience working in a customer-focused service environment.
• Understanding of information management, records management or enterprise content management principles.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Experience supporting system upgrades, implementations or enhancement projects will be highly regarded.
• Local government or public sector experience will be advantageous.
• Eligibility to work, National Criminal History Check and Working with Children Check

Applications close at 11:55pm on Sunday 22 November 2026.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or******@casey.vic.gov.au.

We are a 2026Circle Back Initiative Employer – we commit to respond to every applicant.

The City of Casey reserves the right not to make any appointments for this position.For more information about the City of Casey and to stay updated, follow us on LinkedIn.