Indigenous Prospective Student Case Manager

RMIT University Employees, Location, Alumni; Melbourne; Hybrid; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Superannuation 17%

Cultural leave

Flexible/hybrid work

Professional development

Inclusive workplace

Job summary

RMIT University is seeking an Indigenous Case Manager in Melbourne to support Aboriginal and Torres Strait Islander prospective students from enquiry to enrolment. You will provide culturally safe guidance, manage cases, and collaborate with the Ngarara Willim Centre and stakeholders.

This fixed-term, full-time role offers a hybrid working arrangement and aims to strengthen Indigenous participation in higher education while supporting students toward successful university pathways.

Qualifications

• Experience engaging with Aboriginal and Torres Strait Islander communities and knowledge of Indigenous cultures and barriers to higher education.
• Proven case management, advisory or support service delivery with strong attention to detail.
• Excellent relationship-building and communication across diverse stakeholders.
• Ability to collect/analyze information, identify issues, and contribute to reporting.
• Good organisational skills and ability to work independently within a team.

Responsibilities

• Support Aboriginal and Torres Strait Islander prospective students from enquiry to enrolment.
• Provide personalised, culturally safe guidance and timely case management.
• Collaborate with First Nations Ngarara Willim Centre and internal/external stakeholders.
• Contribute to recruitment activities and reporting to achieve Indigenous participation goals.

Skills

Indigenous community engagement

Case management

Stakeholder engagement

Analytical reporting

Organisational skills

Independent working

Job description

Overview:

• Full-time, Fixed Term position until 24 December 2027
• HEW 6 ($97,647 p.a + 17% Superannuation), Cultural leave and Flexible/Hybrid Working Arrangements
• Based at the Melbourne CBD campus

About the Role

As the Indigenous Prospective Student Case Manager, you will play a key role in supporting Aboriginal and Torres Strait Islander prospective students on their journey to RMIT.

Within Global Student Recruitment, you will provide personalised, culturally safe support from initial enquiry through to enrolment, empowering students to make informed decisions and confidently pursue their educational goals.

This role combines relationship management, case management and student recruitment expertise to create a positive and supportive experience for prospective Indigenous students.

Through proactive engagement, needs-based conversations and tailored guidance, you will help students overcome barriers, access opportunities and successfully transition to university.

You will also work closely with the First Nations Ngarara Willim Centre and a range of internal and external stakeholders, providing insights and advice that inform Indigenous student recruitment activities and contribute to RMIT's strategic goals for Indigenous participation and success.

About You

You are passionate about supporting Aboriginal and Torres Strait Islander peoples to achieve their educational aspirations and bring demonstrated experience working with Indigenous communities and stakeholders.

The ideal candidate will have:

• Experience engaging with Aboriginal and Torres Strait Islander communities and a strong understanding of Indigenous cultures, organisations and the barriers Indigenous peoples may experience when accessing higher education.
• Experience providing case management, advisory or support services, with the ability to manage competing priorities and maintain strong attention to detail.
• Excellent relationship-building and communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting activities.
• Strong organisational skills and the ability to work independently while contributing positively within a collaborative team environment.
• Knowledge of the higher education sector and experience supporting Indigenous people to achieve educational outcomes.
• Experience in student recruitment, admissions or conversion activities is highly regarded but not essential.

About the Portfolio

The Engagement Function brings together expertise from across RMIT to deliver inclusive, customer-centred and future-focused experiences for students and other key audiences. Through collaboration, data-driven decision-making and innovative engagement practices, the team supports meaningful connections and positive outcomes throughout the student lifecycle.

Position Description – Indigenous Case Manager

What We Offer

At RMIT, you'll be part of a university committed to reconciliation, Indigenous self-determination and creating pathways for Aboriginal and Torres Strait Islander peoples to thrive.

Our staff enjoy a wide range of benefits including:

• 17% employer superannuation contribution and cultural leave (up to 10 days)
• Flexible and hybrid work arrangements
• Professional development opportunities
• A welcoming and inclusive and culturally safe workplace
• Opportunities to contribute to meaningful social impact and reconciliation outcomes

Note: This is an Aboriginal and Torres Strait Islander Identified Position

This is an Aboriginal and Torres Strait Islander identified position and is classified under the special measures provisions of section 12 of the Equal Opportunity Act 2010 (Vic). Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

Proof of Aboriginal and/or Torres Strait Islander heritage will be required at interview stage.

Appointment to this position is subject to

• A valid Working with Children Check.
• Background checks (Police check, working rights, references)

Please reach out to [e-mail] for any further queries.

Closing date: 11:55pm Sunday 8 November 2026

Applications Close:

9 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender-based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre-employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT's safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [e-mail] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.